Customer Service Representative

Job not on LinkedIn

🕒 2 days ago

🇺🇸 United States – Remote

💵 $15 - $19 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Franciscan Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1875

⚕️ Healthcare Insurance

🤝 Non-profit

Healthcare Insurance • Non-profit

Franciscan Health is a healthcare organization committed to providing high-quality medical care grounded in the Franciscan tradition. They offer a range of medical services, including clinical and allied health, home health and hospice, nursing, physicians and advanced practice providers, and non-clinical and administrative roles. With a focus on embracing the values of St. Francis to care for those in need, they provide a supportive and fulfilling work environment for their employees, emphasizing a mission of compassion and community engagement. Franciscan Health is dedicated to offering a variety of employment opportunities across different medical specialties and locations.

📋 Description

• Answer incoming telephone calls while demonstrating clear, courteous, and professional verbal communication skills. • Assess and respond to the needs of patients, medical staff, and community. • Communicate with the patient regarding any necessary follow up. • Contact patient or available source to obtain required information to ensure accurate patient billing. • Provide customer service by phone, electronically, and in person to internal and external customers by accurately answering account related questions regardless of payor. • Record data or make account updates as necessary as information is presented through a call, MyChart, or correspondence. • Refer account to appropriate work queue or department if more detailed follow-up or additional information is required. • Resend account by reprinting, rebilling, or faxing the account to team handling account or insurance payor, as necessary. • Document all communication or review of account in the system in a comprehensible manner. • Meet personal and team qualitative and quantitative targets.

🎯 Requirements

• High School Diploma/GED Required • 1 Year Customer Service Experience Required • 3 years Patient Accounting Experience Preferred

🏖️ Benefits

• Comprehensive benefit offerings