Customer Service Representative I – Commercial Enrollment

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Geisinger

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

🏥 Healthcare

💊 Pharmaceuticals

🧘 Wellness

Healthcare • Pharmaceuticals • Wellness

Geisinger is a healthcare organization that has been providing accessible medical services for over a century in Pennsylvania. It focuses on meeting the healthcare needs of its communities and is dedicated to innovative patient care. With career opportunities in various fields including nursing, allied health, and administration, Geisinger promotes professional development and a supportive workplace for its employees, emphasizing diversity, equity, and inclusion.

📋 Description

• Resolve customer concerns and provide appropriate education and instruction • Maintain customer satisfaction and provide a high level of customer service • Develop proficiency in two or more specialties for one line of business • Participate in cross-training and improve Customer Service team processes • Provide guidance on complex issues to customer service representatives • Manage complex caseloads while meeting production and quality standards • Organize and distribute work to staff members • Liaise between members and providers to resolve claims, benefit, and eligibility concerns • Serve as the primary contact for members, providers, and co-workers • Maintain member and provider relationships through telephone contact, written correspondence, and on-site visits • Investigate concerns and issues to ensure accurate information is provided • Resolve member and provider concerns and inquiries • Establish and maintain member and provider relations • Respond to web requests and emails from internal and external contacts as required

🎯 Requirements

• High School Diploma or Equivalent (GED) (Required) • Minimum of 1 year of customer service experience (Required) • Communication skills • Customer Retentions skills • Customer Service skills • Quiet, dedicated, private, distraction-free workspace at home • Sufficient space for employer-supplied equipment • Cable modem internet connection; DSL, wireless cellular, and satellite services are not permitted • Minimum download speed of 75 Mbps • Minimum upload speed of 25 Mbps • Ping less than 150 ms • Jitter less than 30 ms • Ethernet connection required; Wi-Fi permitted only when secured using a VPN • Ability to comply with organization policies and procedures

🏖️ Benefits

• Healthcare benefits for full-time and part-time positions from day one • Vision insurance • Dental insurance • Domestic partner benefits • Collaborative, cooperative, and collegial work atmosphere • Employer-supplied equipment, including monitors, keyboard, and other peripherals • Work-from-home arrangement