Support Specialist

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Get Covered

WebsiteLinkedInAll Job Openings

51 - 200 employees

💸 Finance

🛡️ Insurance

🏠 Real Estate

Finance • Insurance • Real Estate

Get Covered is a company that offers comprehensive insurance solutions, specializing in residential, commercial, and pet insurance products. They facilitate rent reporting and credit monitoring, benefiting both property managers and residents. Their platform integrates with the lease signing process to offer customizable insurance options and third-party verification. Get Covered also offers a fully automated software solution for agencies, and supports property managers by minimizing risk and compliance needs. By acting as an intermediary between carriers, agencies, property managers, and distribution partners, they provide seamless customer acquisition technology. With a strong API, Get Covered allows for quick integration and efficient operation in the insurance space.

📋 Description

• Serve as the first line of defense for inbound support tickets from operators, vendors, and internal teams • Review, categorize, assign severity, prioritize, and route support tickets • Maintain queue health, correct ticket tagging, and SLA expectations • Identify trends, escalate bugs, and document recurring issues for Implementation and Product teams • Support internal incident protocols and SLA classification and communication • Assist with onboarding new customers alongside the Implementation team • Review AI accuracy, bulk upload data files, manipulate spreadsheets, process change requests, and audit data sets • Build document templates, set contract signature blocks, and configure requirements • Apply knowledge of industry vendors, suppliers, and their products to support customer platform adoption • Create, maintain, review, and revise resource library documentation and process guides • Use Notion and knowledge base systems to manage documentation • Handle varied startup-generalist tasks and projects • Build relationships and collaborate effectively with the team

🎯 Requirements

• Strong technical aptitude with proven experience in software support or customer service within a fast-paced, tech-driven environment • Exceptional accuracy and attention to detail • Multifamily domain knowledge and exposure to the relationship between operators and suppliers • Around 2+ years of experience is a benchmark, but not a hard and fast rule • Exceptional problem-solving skills and ability to diagnose and resolve technical issues quickly and accurately • Great written and verbal communication skills • Experience translating complex technical concepts into clear customer guidance • Experience in technical documentation and creation of client-facing materials • Experience with helpdesk systems and project management tools such as Notion and Zendesk • Strong organizational skills and ability to manage multiple tasks and projects while maintaining accuracy and quality • Entrepreneurial, generalist mindset and willingness to take ownership in a startup environment • Ability to work independently in a remote environment

🏖️ Benefits

• Collaborative remote-forward work environment • Well-being-focused workplace culture • Transparent company goals and opportunities • Opportunity to shape a high-growth startup and its scaling processes • Opportunity to work at the crossroads of multifamily vendors and operators • Exposure to interesting projects and diverse startup responsibilities