Customer Service Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $47k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

The Phia Group, LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

💼 Consulting

🏥 Healthcare

🛡️ Insurance

💰 Private Equity Round on 2018-09

Consulting • Healthcare • Insurance

The Phia Group, LLC is a dedicated provider of healthcare cost containment solutions, focusing on empowering self-funded health plans to maximize benefits and minimize costs. Through a comprehensive suite of services, including subrogation and recovery, claims negotiation, and cost transparency initiatives, The Phia Group aims to help employers and families navigate the complexities of healthcare with advocacy and expertise. Their commitment to improving healthcare accessibility and affordability sets them apart in the industry.

📋 Description

• Answer high-volume customer inquiries through phone calls, voicemails, faxes, scanned correspondence, and emails • Identify and assess customer needs to achieve maximum client satisfaction • Assist callers in real time with data collection and education • Transfer or redirect calls to appropriate Recovery Specialists • Use internal systems and resources to provide accurate, complete information • Maintain phone coverage through regular attendance and situational awareness • Review, promote, and activate client- and Phia-generated referrals from call center activity • Collect and document attorney and adjuster information in the appropriate system tabs • Handle calls, case activations, data entry, and data management within company guidelines • Maintain and respond to department requests through the online questionnaire portal • Research automatic updates from a national database identifying third-party claims • Review scanned documentation for systematic updates, including Phia Accident Questionnaires • Generate client-specific weekly reports as needed • Protect company assets from unauthorized access, disclosure, or modification • Comply with information security policies • Support The Phia Group’s claim recovery services for health benefit plans

🎯 Requirements

• 2+ years of experience in a law firm, insurance company, third-party administrator (TPA), or medical field • Call center experience • High School diploma or equivalent preferred • Located in MST or PST preferred • Bilingual preferred, but not required • Remote work or education experience • Private workspace with closed-off door for privacy • Sufficient internet speed to support video, IP phone, and multi-system usage • No distractions in home that would require assistance during working hours • Strong verbal and written communication skills • Knowledge of good telephone etiquette, soft skills, and emotional intelligence • Effective listening skills • Mastery of time management and organization, with ability to pivot from task to task • Excellent attention to detail and documentation • Outstanding organizational, interpersonal, and administrative skills • Ability to work as part of a team and independently • Self-motivated and able to meet deadlines under pressure • Ability to work the 11:30am–8pm EST shift; during the first four weeks of training, ability to work a different earlier shift

🏖️ Benefits

• Fully remote role • Exceptional benefits for employees • Equal opportunity workplace committed to diversity and inclusion • Reasonable accommodation for disabilities • Named one of USA Today’s Top Workplaces for 2026 • Recognized by The Boston Globe, Courier Journal, and Louisville Business First as a Top Place to Work