Customer Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $75k - $115k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Flipturn

WebsiteLinkedInAll Job Openings

11 - 50 employees

🚘 Automotive

📦 Logistics

🏗️ Construction

Automotive • Logistics • Construction

Flipturn is an enterprise software platform that manages and optimizes electric vehicle (EV) charging operations for fleets, workplaces, multifamily, retail, hospitality, and other sites. The platform provides real-time visibility into chargers and vehicles, dynamic power management to reduce utility costs, diagnostics and uptime monitoring, integrated payment and billing, and compliance/credit reporting—leveraging AI for predictive charging and error detection. Flipturn targets large commercial and fleet customers (Fortune 500 and EV industry leaders) with a SaaS solution for centralized charger and energy management.

📋 Description

• Serve as the first line of defense for customer questions and issues, responding to tickets urgently and promptly • Troubleshoot issues using charger logs, history, and other resources • Summarize issues and context for escalation • Resolve common customer issues, including resetting chargers, refunding drivers, and granting user access • Onboard new customers and chargers • Help onsite personnel establish OCPP connections and cellular connectivity • Reproduce potential bugs and escalate them as needed • Raise tickets and escalate issues to charger and vehicle OEMs on customers’ behalf • Supply logs and context to expedite issue resolution • Contribute to support runbook development with new issues and solutions • Work with Flipturn’s customer success and operations teams to support customers managing EV charging infrastructure

🎯 Requirements

• At least 2 years in a customer-facing support role • Ability to operate with autonomy • Experience with ticketing platforms and tools (Pylon, Salesforce, Hubspot, etc) • Experience using Claude and other AI tools • Excellent written and oral communication skills • Ability to understand and articulate complex, semi-technical topics clearly, simply, and concisely • Familiarity with the fleet or logistics industry is a bonus • Experience at early stage startups is a bonus

🏖️ Benefits

• Equity Package • Competitive medical, dental, and vision plans • 401(k) plan with an employer match • 25 days of Paid Time Off (PTO) • 15 paid sick days • 15 paid US holidays observed • Wellness Allowance