Director of PSC Operations

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🔥 0 minutes ago

🌵 Arizona, Florida, +4 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

💵 $150k - $258.8k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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Johnson & Johnson

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

Healthcare • Pharmaceuticals • Biotechnology

<Johnson & Johnson> is a global healthcare company that researches, develops, manufactures and markets pharmaceuticals, medical devices and consumer health products. The company focuses on innovative medicines and therapies across oncology, immunology, neuroscience and cardiopulmonary areas, and develops MedTech solutions in cardiovascular, orthopaedics, surgery and vision. Johnson & Johnson also engages in health & wellness education, large-scale manufacturing, investor activities and global social-impact initiatives.

📋 Description

• Help define and execute the strategic vision and growth plans for Patient Service Center (PSC) in partnership with executive leadership • Collaborate with stakeholders from PECS Solutions, Compliance, JJIT, and Commercial Lead partners • Lead development and implementation of PSC support programs covering access, education, reimbursement, and copay assistance • Oversee daily PSC operations, including patient access, call center, data management, and client services • Ensure efficiency, scalability, regulatory compliance, and adherence to industry standards • Serve as a subject matter expert for pharmaceutical clients and maintain satisfaction and long-term partnerships • Manage budgets, financial targets, and resource allocation for HUB Services • Monitor KPIs and drive continuous improvement in service delivery and accountability • Mentor and develop PSC leadership and staff • Travel up to 25% of the time • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree required in healthcare, business, or a related field • Minimum of 10 years of relevant industry experience in healthcare, biotech, pharmaceutical, or specialty pharmacy services • Minimum of 5 years of experience managing contact center services or patient access programs, including operational leadership and client-functional and/or client-facing responsibilities • Proven ability to deliver innovative solutions and drive operational excellence • Deep understanding of pharmaceutical industry dynamics, reimbursement models, HIPAA, FDA requirements, and patient access challenges • Experience in Oncology, Immunology, or rare diseases • Proven track record managing budgets and operational metrics • Experience leading cross-functional teams • Excellent written and verbal communication skills • Strong understanding of data analytics and digital tools used in HUB operations

🏖️ Benefits

• Retirement plan (pension) • Savings plan (401(k)) • Long-term incentive program • Vacation – 120 hours per calendar year • Sick time – 40 hours per calendar year; 48 hours per calendar year for employees residing in Colorado; 56 hours per calendar year for employees residing in Washington • Holiday pay, including Floating Holidays – 13 days per calendar year • Work, Personal and Family Time – up to 40 hours per calendar year • Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child • Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year • Caregiver Leave – 80 hours in a 52-week rolling period • Volunteer Leave – 32 hours per calendar year • Military Spouse Time-Off – 80 hours per calendar year