Field Liaison – PSC Program Operations

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🌵 Arizona, Florida, +3 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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Johnson & Johnson

WebsiteLinkedInAll Job Openings

10,000+ employees

💊 Pharmaceuticals

🧬 Biotechnology

🧘 Wellness

Pharmaceuticals • Biotechnology • Wellness

<Johnson & Johnson> is a global healthcare company that researches, develops, manufactures and markets pharmaceuticals, medical devices and consumer health products. The company focuses on innovative medicines and therapies across oncology, immunology, neuroscience and cardiopulmonary areas, and develops MedTech solutions in cardiovascular, orthopaedics, surgery and vision. Johnson & Johnson also engages in health & wellness education, large-scale manufacturing, investor activities and global social-impact initiatives.

📋 Description

• Serve as the designated Patient Service Center (PSC) Operations point of contact for assigned Field Reimbursement team members. • Participate in regular business reviews, pipeline calls, and regional FRM/FRAD meetings. • Clearly communicate PSC services, workflows, SLAs, escalation paths, and documentation expectations with HCP offices and patients. • Compile and share PSC performance data to support field strategies and account planning. • Maintain structured feedback loops and accurate documentation of interactions in CRM and PSC case management platforms. • Triage & coordinate resolution of complex access and reimbursement issues raised by the Field Reimbursement partners. • Troubleshoot patient and account specific reimbursement challenges and assistance programs. • Identify field-reported access barriers and partner with PSC Operations leadership on process improvements.

🎯 Requirements

• Bachelor's degree required - preferably in healthcare, life sciences, pharmacy, or business administration. • A minimum of 3 years’ experience in pharmaceutical or biotech operations, patient services, field reimbursement support, payer relations, or a closely related function. • Experience partnering with or supporting Field Reimbursement Managers, Field Reimbursement Associate Directors, Market Access, or Patient Support Services teams. • Proficiency with CRM, case management systems, and Microsoft Office tools. • Clear, confident communicator with strong presentation skills. • Highly organized, adaptable, and effective in managing multiple escalations.

🏖️ Benefits

• Inclusive work environment • Professional development opportunities • Health insurance • Retirement plans