Field Liaison, PSC Program Operations

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🔥 6 minutes ago

🌵 Arizona, Florida, +3 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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Johnson & Johnson

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

Healthcare • Pharmaceuticals • Biotechnology

<Johnson & Johnson> is a global healthcare company that researches, develops, manufactures and markets pharmaceuticals, medical devices and consumer health products. The company focuses on innovative medicines and therapies across oncology, immunology, neuroscience and cardiopulmonary areas, and develops MedTech solutions in cardiovascular, orthopaedics, surgery and vision. Johnson & Johnson also engages in health & wellness education, large-scale manufacturing, investor activities and global social-impact initiatives.

📋 Description

• Serve as the Patient Service Center Operations point of contact for assigned Field Reimbursement team members • Coordinate communication on patient access cases, access trends, and PSC operational updates • Participate in business reviews, pipeline calls, and regional FRM/FRAD meetings • Translate field insights and access barriers into PSC action plans and process improvements • Communicate PSC services, workflows, SLAs, escalation paths, and documentation expectations to HCP offices and patients • Compile and share PSC performance data to support field strategies and account planning • Maintain feedback loops and document interactions, escalations, and resolutions in CRM and PSC case management platforms • Triage and coordinate complex access and reimbursement issue resolution • Troubleshoot patient- and account-specific reimbursement challenges and assistance programs • Coordinate high-priority escalations and provide timely resolution updates • Support implementation of patient access programs, payer policy updates, and field reimbursement playbooks • Partner on launch readiness and major initiatives by identifying process gaps and recommending enhancements • Contribute to PSC reporting and dashboards for FRADs • Ensure communications and materials meet non-promotional and compliance standards • Adhere to HIPAA, OIG, and other applicable regulations and promptly escalate compliance concerns • Travel periodically for regional meetings, business reviews, workshops, and training delivery

🎯 Requirements

• Bachelor's degree required, preferably in healthcare, life sciences, pharmacy, or business administration • Minimum of 3 years’ experience in pharmaceutical or biotech operations, patient services, field reimbursement support, payer relations, or a closely related function • Experience partnering with or supporting Field Reimbursement Managers, Field Reimbursement Associate Directors, Market Access, or Patient Support Services teams • Clear, confident communication and strong presentation skills • Highly organized, adaptable, and effective at managing multiple escalations • Strong understanding of specialty reimbursement processes, including benefit verification, prior authorization, appeals, coding, and financial assistance • Ability to manage cross-functional relationships without direct authority • Proficiency with CRM, case management systems, and Microsoft Office tools • Compliance with non-promotional requirements, HIPAA, OIG, and other applicable regulations • Periodic travel availability of approximately 10–30%

🏖️ Benefits

• Primarily remote work • Periodic travel opportunities (approximately 10–30%) • Inclusive interview process and reasonable accommodation support • Equal opportunity employment