Implementation Manager

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9amHealth

WebsiteLinkedInAll Job Openings

11 - 50 employees

💰 $16M Series A on 2022-04

9amHealth is complete cardiometabolic care—a first-of-its-kind, whole-body approach to preventing and treating diabetes, obesity, high cholesterol, and hypertension. We partner with businesses looking to provide effective health benefits to their members while reducing overall healthcare costs.

📋 Description

• Own the full implementation lifecycle for new employer and partner accounts from contract signature through go-live and into ongoing configuration support • Build and manage detailed project plans with clear milestones, owners, and timelines; keep internal and client stakeholders aligned throughout • Lead client-facing kickoff calls and working sessions, serving as the primary point of contact during implementation • Coordinate across Sales, Partnerships, Product, Clinical, and Operations to ensure seamless handoffs and on-time launches • Configure and manage technical setup including HRIS connections, SSO integrations, data feeds, and eligibility file processing • Troubleshoot integration issues and escalate appropriately, partnering with Product and Engineering when needed • Develop and refine implementation playbooks, templates, and processes that scale as the business grows • Track implementation KPIs including time-to-launch, issue resolution time, and launch quality; surface trends to drive continuous improvement • Maintain clean documentation in CRM and project management tools throughout the client lifecycle • Support the Customer Success team post-launch with configuration changes, re-implementations, and expansion onboarding

🎯 Requirements

• 5+ years of experience in implementation, customer onboarding, project management, or a related role; digital health or SaaS experience preferred • Demonstrated ability to manage multiple complex implementations simultaneously without dropping the ball • Comfortable with technical concepts and hold your own in conversations about data formats, file transfers, SSO, and API integrations • Experience working with benefits administration systems, or employer group data is a strong plus • Highly organized with excellent project management instincts; familiarity with tools like Asana, Slack, Confluence, and Jira • Strong communicator who can translate technical details for non-technical clients and business context for internal teams • A proactive problem-solver who finds issues before clients do and owns them through resolution • Experience in B2B2C or employer-facing environments is a plus

🏖️ Benefits

• Comprehensive benefits package including health, dental, and vision insurance • Flexible PTO • Remote work options • Professional development budget • Support for continuing education