Onboarding Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Boulevard

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

Boulevard is a leading client experience platform designed for appointment-based, self-care businesses such as medspas, salons, spas, barbershops, and nail salons. With a focus on enhancing customer engagement and business efficiency, Boulevard offers a comprehensive suite of solutions including self-booking, client profiles, loyalty programs, payment systems, and marketing tools. The platform supports over 30,000 self-care professionals by streamlining scheduling, reports, and point-of-sale operations. Boulevard aims to elevate the self-care experience through innovative technology, empowering practitioners and delighting clients alike.

📋 Description

• Manage and develop a team of 8–12 Onboarding Specialists through structured 1:1s, Gong-based coaching, and performance reviews • Drive ownership and accountability for customer timelines • Run weekly portfolio reviews covering account status, forecasts, risks, delays, and recovery plans • Own new-hire ramp quality, volume, and velocity • Develop future leaders through mentoring, stretch assignments, succession planning, and career conversations • Own team activation velocity against benchmark targets • Enforce funnel efficiency standards and eliminate backlog drag • Maintain forecast accuracy and evidence-based commitments • Analyze operational trends affecting activation velocity, forecast accuracy, cancellations, delays, and portfolio health • Ensure implementation milestones and activation-readiness standards are completed • Identify and mitigate customer risks and manage executive escalations • Identify onboarding bottlenecks and recommend scalable process improvements • Use operational data to influence tooling, playbooks, customer journeys, and cross-functional initiatives • Partner with Operations on reporting, automation, and onboarding efficiency • Score and review Gong calls and deliver behavior-focused coaching • Run portfolio-focused, action-oriented team meetings • Partner with Sales and Customer Success on SMB pre-sale to post-sale handoffs • Represent SMB customer needs to Product and Engineering • Partner with Revenue Operations and Finance on capacity planning, reporting integrity, and efficiency • Champion automation, tooling, and process efficiencies • Maintain data hygiene across project management and implementation platforms

🎯 Requirements

• 3+ years in SaaS onboarding, implementation, or customer success, with at least 1–2 years leading a team • Ability to manage a high-volume portfolio with velocity and forecasting discipline • Strong coaching skills to translate call reviews and metrics into actionable behavior change • Comfort operating in a fast-paced, metrics-driven environment • Experience with data hygiene and reporting integrity in CRM tools such as Salesforce or similar • Experience with project management or implementation platforms • Ability to hold a team accountable while maintaining a supportive, development-oriented culture • Strong written and verbal communication skills for customer-facing escalations and internal reporting • Experience managing high-volume onboarding motions • Experience with Gong or similar conversation intelligence tools • Experience within wellness, healthcare, med spa, salon, or service-based industries • Familiarity with GuideCX or related SaaS operational platforms • Six Sigma, PMP, or other process-improvement credentials

🏖️ Benefits

• Competitive base pay and performance bonus eligibility • Equity participation for all full-time employees • Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage • Annual $1,200 HSA employer contribution for eligible plans • 100% covered dental, vision, life, and disability insurance • 12 weeks of fully paid U.S. parental leave • Flexible paid time off • 10 U.S. company holidays • Fully remote work • $200 home office setup allowance • $50 monthly WFH reimbursement • $200 quarterly Boulevard Bucks for well-being and industry connection • One Medical membership • Employee Assistant Program