Senior Manager, Support

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🏄 California – Remote

🏄 California – Remote

💵 $135k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Boulevard

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

💄 Beauty

🧘 Wellness

SaaS • Beauty • Wellness

Boulevard is a leading client experience platform designed for appointment-based, self-care businesses such as medspas, salons, spas, barbershops, and nail salons. With a focus on enhancing customer engagement and business efficiency, Boulevard offers a comprehensive suite of solutions including self-booking, client profiles, loyalty programs, payment systems, and marketing tools. The platform supports over 30,000 self-care professionals by streamlining scheduling, reports, and point-of-sale operations. Boulevard aims to elevate the self-care experience through innovative technology, empowering practitioners and delighting clients alike.

📋 Description

• Own hiring, coaching, and empowering a diverse team of multi-tier Support Specialists and/or managers. • Regularly host team meetings and one-on-ones while managing team performance. • Analyze team performance and ticket data to identify trends and opportunities for improvement. • Collaborate cross-functionally with other departments for projects aimed at driving efficiency and customer satisfaction.

🎯 Requirements

• 5-10+ years Support management experience in a fast-paced SaaS startup environment. • Previous experience managing a multi-tier Support team for a technical platform. • Proficiency in standard Support tools such as Intercom, Zendesk, Salesforce, Jira, Zoom, and Slack. • Analytical approach to challenges with strong ownership in tracking metrics.

🏖️ Benefits

• 401(k) match plus dental, medical, vision, and life insurance. • Flexible vacation day policy. • Fully remote work with a monthly work from home stipend. • Family planning resources and specialized support programs. • Equity opportunities for growth with Boulevard. • Boulevard Bucks Learning and Development program.