Senior Customer Success Manager

Job not on LinkedIn

🕒 4 days ago

🇺🇸 United States – Remote

💵 $115k - $135k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 24%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Calibrate

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🏥 Healthcare

🍽️ Food & Beverage

💼 Consulting

Healthcare • Food & Beverage • Consulting

Calibrate is a health and wellness company that specializes in sustainable weight loss through a metabolic approach. Members of Calibrate experience an average weight loss of 19% over three years, leveraging clinician-prescribed medications and personalized video coaching. The program is designed to improve metabolic health, reduce inflammation, and support lifestyle changes that lead to long-term weight management. Guided by scientific research, Calibrate emphasizes a holistic method that includes nutrition, exercise, sleep, and emotional health to foster sustainable behavior change.

📋 Description

• Build and strengthen strategic relationships with enterprise client decision makers and key stakeholders • Drive customer satisfaction, engagement, enrollment, and program value across a portfolio of enterprise clients • Own strategic account plans and growth strategies • Identify opportunities to expand partnerships, deepen engagement, and drive long-term client value • Partner with clients day to day to address and resolve client and/or member issues • Lead client communications and business reviews • Provide timely updates, performance reporting, service level metrics, and actionable insights • Understand and anticipate client needs • Leverage cross-functional internal resources to address challenges and opportunities • Drive retention, expansion, and customer advocacy • Translate customer feedback into actionable insights for product development and customer experience • Develop and share best practices for the Client Success team and enterprise client management

🎯 Requirements

• 5+ years of relevant professional experience supporting clients and managing an account portfolio • Prior commercial experience managing health and wellness benefits to employers • Expert at communicating and presenting data to tell meaningful and actionable stories that result in value recognition and retention • Ability to effectively communicate client feedback and sentiment to internal stakeholders • Strong written and verbal communication skills • Extreme attention to detail • Comfort building strong interpersonal relationships with cross-functional stakeholders • Experience in a fast-paced environment • Ability to successfully operate in ambiguity with a bias for action • Passion for innovation in digital health

🏖️ Benefits

• Generous paid time off policy, including multiple paid company holidays, wellness days, and floating holidays • Medical, dental, and vision benefit options • Calibrate-funded disability and basic life insurance • Wellness programs, including a complimentary Headspace membership • Therapy on your schedule with Headspace Care • Employee Assistance Program through Principal • Remote-first ways of working, with the flexibility to work from any state • Competitive paid parental leave program

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