Client Experience Manager

🔥 31 minutes ago

🏄 California, Florida, +6 more states – Remote

🏄 California – Remote 🐊 Florida – Remote 🗽 New York – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🎸 Tennessee – Remote 🧀 Wisconsin – Remote

💵 $65k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Jets.com

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

✈️ Travel

🚗 Transport

🏪 Marketplace

Travel • Transport • Marketplace

Jets. com is a private aviation company that arranges and sells private jet services, including jet card programs, on-demand private jet charter, and cargo charters. Acting as an air charter broker and authorized agent, Jets. com works with FAR Part 135 carriers and vetted operators to provide access to a wide fleet (light, mid-size, super-mid, and heavy jets), guaranteed availability, and all-inclusive pricing. The company emphasizes safety standards, a mobile app for booking and managing flights and jet card balances, and concierge-style travel planning and destination guides. Jets. com also operates partnerships (including Private Jet Center) and runs a foundation and customer-facing content such as FAQs, news, and guides.

📋 Description

• Own trips end to end from booking through wheels-down and client-home • Coordinate passenger lists, catering, ground transportation, and special requests • Run day-of trip operations while on Tracking • Verify aircraft repositioning to the FBO • Confirm catering and ground transportation are correctly arranged • Monitor flight progress, weather, ATC, NOTAMs, TFRs, and the FAA misery map • Act as first responder for AOGs, mechanical issues, late requests, diversions, crew issues, and TFRs • Cover crew responsibilities and onboard the next wave of team members • Execute clean handoffs between 48+, 24, Tracking, QA & New Bookings day roles • Help establish playbooks and rituals for the new Client Experience function • Report to Ben Acker, VP of Client Experience

🎯 Requirements

• Scheduled work week may include evenings, weekends, and holidays • Authorized to work in the United States; no work visa sponsorship available • Willing and able to pass a standard background check • Quiet, private workspace with reliable high-speed internet • Willing and able to actively learn aviation if needed • Strong writing, organization, and judgment under time pressure • Ability to work assigned five-day shifts covering the 8 a.m.–8 p.m. Eastern window • Availability for occasional overnight coverage • Operationally complex experience in aviation, hospitality, healthcare, logistics, or similar is helpful but learnable • Comfort with ambiguity • Resume and one-page maximum informal cover letter required

🏖️ Benefits

• Protected time off and fully unplugged vacation throughout the year • Subsidized health, dental, and vision insurance • 401(k) with a company match • New laptop and tools needed for the work • Professional development program including conferences, courses, certifications, and dedicated learning time (coming soon) • Option for a hybrid setup for those near the New York, Fort Lauderdale, or Boston offices

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