Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DeleteMe

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🔒 Cybersecurity

Cybersecurity • Privacy

DeleteMe is a service provided by Abine, Inc. , specializing in online privacy protection. It offers a solution for individuals and businesses to easily and safely remove personal data from the internet. Since 2011, DeleteMe has been the leading service in personal data removal, helping clients safeguard their personal information from search engines and data brokers. The service includes submitting personal data for removal and provides expert assistance to search for and delete information. DeleteMe offers continuous updates and reports, ensuring users' data stays private over time. The company serves both individual customers and organizations, providing resources to combat online threats like doxxing and identity theft.

📋 Description

• Own the end-to-end customer lifecycle for enterprise sector accounts, including onboarding, implementation, adoption, renewal, and long-term retention • Lead structured onboarding and implementation, owning enrollment completion rates and time-to-first-value • Manage Sales handoffs and documented account transitions with mutual success plans • Maintain account health scores and execute proactive risk-mitigation plays for at-risk accounts • Build strategic account plans with stakeholder mapping, whitespace analysis, and multi-year engagement roadmaps • Deliver exposure-reduction reporting and executive-ready metrics aligned with customer security and risk frameworks • Provide Executive Business Reviews and quantify delivered value against customer objectives • Build trusted relationships with executive sponsors and day-to-day champions • Drive product adoption through enrollment campaigns, champion enablement, and internal communications • Guide customers on new features, coverage expansions, and privacy best practices • Own renewals, retention, renewal forecasting, and logo-churn mitigation • Navigate enterprise procurement, budget cycles, and multi-approver sign-off • Negotiate multi-year renewal agreements with Legal, Finance, and Account Executives • Identify expansion opportunities and hand off mid-year expansion signals to Sales • Develop referral and advocacy opportunities, including references, case studies, and testimonials • Advise customers on personal data exposure threats, doxxing, data brokers, and executive targeting • Support security and compliance workflows, including security questionnaires and data processing agreements • Coordinate urgent exposure escalations and manage sensitive customer communications • Collaborate with Account Executives, Product, Support, Marketing, and leadership • Channel customer feedback into product direction, onboarding strategy, and service improvements • Maintain CRM and Customer Success platform hygiene, including account records, health scores, success plans, and renewal forecasts • Handle protected-individual rosters and records confidentially under information security policies

🎯 Requirements

• A minimum of 5+ years of experience as a Customer Success Manager, Account Manager, or commensurate experience • Experience owning renewals, churn mitigation, and net retention targets in a fast-paced SaaS environment • Experience managing a focused portfolio of high-value, strategic enterprise accounts, including negotiating multi-year, complex contract renewals • Experience working with large enterprise organizations, including familiarity with enterprise procurement processes, budget cycles, and multi-stakeholder buying committees • Experience driving product adoption across large, complex organizations and managing sponsor or champion turnover • Experience developing deep client relationships to understand client needs and optimize the customer experience • Experience working cross-functionally with Sales, Marketing, Product, and Support to drive positive customer outcomes • Experience with project management principles and effectively managing stakeholder expectations • Ability to communicate risk and value to security-minded stakeholders, from practitioners to executives, in clear, credible terms • Strong executive presence and ability to navigate multi-threaded, multi-stakeholder enterprise organizations • High degree of discretion and sound judgment when handling sensitive personal information • Calm, structured approach to urgent escalations and high-sensitivity situations • Excellent critical thinking, problem solving, and written and verbal communication abilities • Ability to effectively lead projects and manage stakeholder relationships • Preferred candidates are located within the Eastern Time Zone (ET) of the United States • Ability to travel up to 20% to support onboarding, implementations, executive meetings, and key enterprise sector engagements • Experience within the Privacy, Security, or Threat Intelligence industry is a strong plus • Familiarity with security review processes, including security questionnaires, SOC 2, and DPAs, is a plus • Experience with Customer Success platforms, such as Gainsight or ChurnZero, and CRM tools is a plus

🏖️ Benefits

• Comprehensive health benefits - Medical, Vision, Dental • 401k retirement plan • Paid Parental Leave • 20 days of Paid Time Off • 11 Company-Paid Holidays • Birthday Off • Work From Home Stipend • Cell Phone Reimbursement • Fitness Membership Reimbursement • Child Care Reimbursement • DeleteMe Gold Membership • Discounted DM Plans for Friends and Family