Customer Support Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DeleteMe

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🔒 Cybersecurity

Cybersecurity • Privacy

DeleteMe is a service provided by Abine, Inc. , specializing in online privacy protection. It offers a solution for individuals and businesses to easily and safely remove personal data from the internet. Since 2011, DeleteMe has been the leading service in personal data removal, helping clients safeguard their personal information from search engines and data brokers. The service includes submitting personal data for removal and provides expert assistance to search for and delete information. DeleteMe offers continuous updates and reports, ensuring users' data stays private over time. The company serves both individual customers and organizations, providing resources to combat online threats like doxxing and identity theft.

📋 Description

• Report directly to the Team Leader • Interact with existing and potential customers • Respond to support requests via Zendesk after extensive training • Resolve support concerns and answer pre-sale inquiries • Educate customers on best practices • Document case information, resolutions, and feedback to inform the company's strategic direction • Partner with internal teams to resolve complex issues while championing customer needs • Resolve web, email, and internal ticketing system inquiries within department and team service levels and goals • Identify potential user interface issues and elevate them for resolution • Elevate unresolved customer issues to the DeleteMe Support team leader

🎯 Requirements

• Strong communication and interpersonal skills, including written skills • Adept troubleshooting, problem-solving, and critical thinking • Passion for learning and an ability to communicate complex issues in a clear and educational manner • Ability to adapt to rapid changes in the workplace • Proficient in using technology and navigating multiple systems

🏖️ Benefits

• Comprehensive health benefits - Medical, Vision, Dental • 401k retirement plan • Paid Parental Leave • 20 days of Paid Time Off • 11 Company-Paid Holidays • Birthday Off • Work From Home Stipend • Cell Phone Reimbursement • Fitness Membership Reimbursement • Child Care Reimbursement • DeleteMe Gold Membership • Discounted DM Plans for Friends and Family