Member Admissions Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $19 - $21 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 2%

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Groups Recover Together

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Groups Recover Together is a recovery support organization that specializes in helping individuals regain control of their lives from substance use disorders, particularly focusing on opioid recovery. They offer fast access to Suboxone treatment and provide a range of support options, including in-person and virtual treatment, while accepting insurance and Medicaid. With a non-judgmental approach and a strong emphasis on community support, Groups aims to help members rebuild their lives and maintain their recovery effectively.

📋 Description

• Coordinate each new member’s first experience and admission into the treatment program • Provide exceptional customer service and troubleshoot issues affecting treatment • Oversee day-to-day admission operations • Manage member admissions and virtual workflows, including check-in/out, payments, prescriptions, and drug screens; complete an average of 15 intakes per day • Enter and maintain accurate member information in the EMR, including address, phone, pharmacy, and insurance information • Coordinate member appointments with medical providers and address scheduling needs • Send appointment reminders and reschedule appointments as necessary • Welcome prospective members and serve as the first contact for all members • Ensure accurate and timely completion of admission forms • Confirm insurance eligibility and sign-up information; refer members for financial or insurance assistance as appropriate • Guide members on insurance plans and utilization requirements, including network eligibility and copayments • Answer general program, pharmacy, and office-level questions or connect members with the appropriate contact • Assist members with the urine drug screen process during intake • Meet regularly with the supervisor to identify problem areas and improve services • Comply with company policies, procedures, and local, state, and federal regulations • Perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent required; Bachelor’s degree (completed or in-progress) preferred • Minimum 2 years of experience in an administrative role • Experience working in a virtual environment and using related technology • Healthcare, insurance eligibility, retail or hospitality experience preferred • Fluency with Excel/spreadsheets and Google Apps (Gmail and Google Docs) • Experience with working in and maintaining an Electronic Medical Record (EMR) • Access to reliable internet and telephone services, specifically 40M download and 10M upload package or higher, with a strong WiFi signal from the remote work location • Must meet pre-employment requirements and maintain all applicable state and job-related guidelines for background screening; this may include fingerprinting, drug testing, and health screening depending on state-specific requirements • Exceptional written and verbal communication skills • Ability to multitask and prioritize with minimal supervision • Strong attention to detail and ability to manage confidential and highly sensitive information • Ability to problem solve quickly and independently • Ability to work with a team and as an independent contributor • Exceptional customer service and relationship-building skills • Effective time management skills • Ability to work evenings as needed • Ability to understand and adhere to the Code of Conduct • Ability to respond positively to changing situations • Ability to work as a team member, demonstrating maturity and objectivity • Ability to talk and hear; sit and use hands and fingers; occasionally stand, walk, and reach; close vision required