Care Navigation Specialist

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🐊 Florida – Remote

🐊 Florida – Remote

💵 $22 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Magnolia

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

Magnolia is a caregiver support organization that provides a clinically integrated approach to assist families caring for adults with chronic conditions like Alzheimer's disease and diabetes. With a mission to dignify family caregiving and ensure that no one has to navigate the caregiving journey alone, Magnolia offers personalized guidance, training, counseling, and access to diagnostic services, all covered by insurance. By partnering with healthcare systems, they facilitate a coordinated approach to caregiving, aiming to improve the quality of life for both caregivers and patients.

📋 Description

• Serve as a point of contact for patients and family caregivers • Understand patient and caregiver needs and connect families with Nolia services and community resources • Provide caregiver and disease education using approved resources • Conduct family check-ins and provide Care Navigation as needed without maintaining a standing caseload • Recognize concerns requiring clinical assessment and escalate to a licensed clinician • Answer and follow up on patient and caregiver calls and inquiries • Support appointment scheduling, new patient intake, onboarding, eligibility, and enrollment • Maintain accurate patient information and ensure clinicians have necessary information before appointments • Provide administrative support for no-shows, patient technology issues, scheduling needs, and routine barriers to care • Support patient outreach, referrals, and follow-up • Provide daily administrative and coordination support to the interdisciplinary clinical team • Document patient and caregiver interactions accurately • Follow documentation and time-tracking requirements • Follow up on missing documentation, incomplete encounters, and outstanding tasks • Support monthly billing preparation and other clinical program workflows • Maintain patient confidentiality and comply with HIPAA and applicable privacy requirements

🎯 Requirements

• Bachelor's degree in Social Work (BSW) or a related human-services field • Experience through employment, internship, or practicum supporting patients, caregivers, or individuals navigating health and social needs • Foundational knowledge of community resources, healthcare navigation, social services, and/or caregiver support • Strong communication, interpersonal, organizational, and problem-solving skills • Ability to recognize when patient or caregiver needs require escalation to a clinician or supervisor • Comfortable working in a fast-paced, evolving healthcare environment and learning new technology and workflows • MSW or previous experience in care navigation, case management, patient navigation, or care coordination preferred • Experience supporting older adults, people living with dementia or chronic illness, or family caregivers preferred • Familiarity with Medicare, healthcare documentation, or care-management programs preferred • Maintain patient confidentiality and comply with HIPAA and applicable privacy requirements

🏖️ Benefits

• Training in Nolia's Care Navigation model • Opportunities to build additional expertise in Care Navigation, clinical operations, billing workflows, and process improvement