Support Specialist

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jonas Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

Jonas Software is a prominent acquirer of vertical market software companies, with a rich history of over 20 years. The company focuses on mission-critical software solutions across various industries, aiming to provide business tools and a network for growth. Jonas Software operates under a decentralized structure, allowing acquired companies to maintain their autonomy while tapping into Jonas's extensive experience and best practices. They adhere to a 'buy & hold forever' strategy, ensuring long-term stability and a permanent home for acquired businesses. With more than 130 successful acquisitions under its belt and being part of Constellation Software, Jonas Software emphasizes preserving the legacy and culture of the companies it acquires, fostering a culture of sharing and leveraging expertise in vertical market software.

📋 Description

• Provide customers with guidance through PrestoSports digital products, including the content management system, live stats, and apps • Respond to customer problems via Salesforce cases, live chat, and texting/SMS • Create and maintain positive, long-term customer relationships • Liaise between customers with advanced issues and internal product, sales, and marketing teams • Provide office-hours 1:1 training for customers • Accommodate games and events throughout the day, including nights and weekends • Adapt to new tools and workflows while delivering clear, effective support

🎯 Requirements

• Bachelor's degree preferred, not required • At least 2–3 years of support or customer-facing experience • Knowledge and background in product best practices and systems • Basic understanding of Salesforce, Google Suite, and collegiate sports • Ability to communicate effectively with internal and external contacts verbally and in writing • Experience in software-as-a-service (SaaS) and sports statistical software • Excellent collaboration, organizational, time management, customer service, and problem-solving skills • Ability to work accurately and meet deadlines with frequent interruptions • Ability to work and thrive in a team environment focused on achieving results • Ability to work both independently and as part of a team • Ability to recognize basic procedural issues and escalate them appropriately • Availability for a flexible work schedule, including nights and weekends, to accommodate games and events

🏖️ Benefits

• Eligible for overtime (OT) • Flexible work schedule • 1:1 customer training opportunities • Full-time schedule of 40 hours per week