Customer Success Manager

Job not on LinkedIn

🕒 April 24

🇺🇸 United States – Remote

💵 $120k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 27%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Junction

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

📚 Education

🤝 Non-profit

Education • Non-profit

Junction is a non-profit organization that runs large-scale, world-class hackathons and developer events focused on AI and technology innovation. It organizes flagship gatherings (like Junction 2025 in Espoo, Finland) that bring together engineers, designers, and business builders for intensive project-based learning, networking, and competitions with partner companies and prize pools. Junction also supports its community through pre-events, grants, volunteer programs, jobs, and online channels to connect participants and industry partners.

📋 Description

• Own a portfolio of 25–40 accounts across digital health and mid-market segments • Run onboarding and help customers reach their first meaningful milestone quickly • Conduct useful quarterly business reviews • Identify upsell and cross-sell opportunities and work with sales to close them • Monitor account health through usage data, engagement signals, and renewal risk • Represent customer feedback and patterns to product and engineering • Help define customer success practices for wearable and digital health customers • Develop ways AI tools can make customer success work faster and smarter • Own customers from onboarding through renewal and expansion • Feed customer insights directly into product and engineering • Success measured by renewal rate, expansion revenue, time-to-value, and NPS/CSAT

🎯 Requirements

• High agency and ability to act independently • Comfortable having pricing, renewal, upsell, and commercial conversations • Adaptability to different customer stakeholders • Experience with a technical product such as APIs, developer tools, or data platforms • 3–6 years owning accounts end-to-end • Experience managing 20–50 accounts at a time • Experience at a Seed through Series C company • Genuine curiosity about technical products and ability to learn unfamiliar concepts • Physically based in GMT or EST timezones • Must not require visa sponsorship; Junction does not sponsor visas

🏖️ Benefits

• Bonus • Equity (extended exercise post 2 years of employment) • Company and team offsites • Monthly learning budget of $150 for personal development and productivity • $100 monthly wellness budget • Flexible, remote-first working • $1K for home office equipment • Coworking budget • 36 days paid time off (including bank holidays) • Premium healthcare coverage • 4% monthly contribution to pension/401k • Yearly blood test on us • Enhanced parental, foster, and adoption leave

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