Project Manager – Partner Experience

Job not on LinkedIn

🕒 May 20

🏢🏡 New York City – Hybrid

💵 $85k - $119k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

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Justworks

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

Justworks is a comprehensive HR platform that empowers small businesses by providing scalable solutions in HR management, payroll processing, and employee benefits. With a focus on simplifying administrative tasks, Justworks enables business owners to hire, manage, and grow their teams while ensuring compliance and offering human support for all HR needs.

📋 Description

• Help to facilitate the creation and success of the Justworks Partner program in tandem with the Partner Program Manager. • Maintain the operations for partner onboarding, benefits & contract renewals, payment updates, and scaled communications. • Development and refinement of partner programs, focusing on scalability and partner engagement through tools such the PRM, Justworks Help Center, self-serve resources, and structured training programs. • Act as an advocate for partner needs within the organization, using data and insights drawn from data & programs. You’ll collaborate with the Partner Program Manager to align cross-functional teams to report out, address and resolve issues. • Support the annual benefit and contract renewals programs, working closely with Partner Managers and relevant internal teams to plan and prepare for successful renewals. • Collect and document partner feedback, translating it into actionable insights to drive continuous improvement in the partner journey and support framework. • Serve as the primary point of contact for tier 2 & 3 partner inquiries via Zendesk or Zoom, supporting the resolution process in tandem with the Partner Managers.

🎯 Requirements

• Minimum of 3+ years in a support role and/or project management role, preferably within a tech, HR, or service-focused industry, with exposure and experience in program or project management. • Proficiency with customer support platforms such as Zendesk and CRM systems; business writing; familiarity with Asana or similar project management tools is a plus. • Exceptional written and verbal communication skills, with the ability to simplify complex issues and provide clear, easy-to-understand solutions. • Bachelor’s degree in Business Administration, Communication, or related field preferred. • Strong background in customer service or partner support, with a proven track record of improving customer or partner satisfaction, enablement or revenue at scale. • Ability to analyze feedback and performance data to identify trends and recommend improvements.

🏖️ Benefits

• great benefits • wellness program offerings • company retreats