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Director of Fraud

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $145k - $218k / year

⏰ Full Time

🔴 Lead

👔 Director

Where this job comes from

Posted on Kafene's careers page, not through a job board

First seen by Remote Rocketship 5 minutes ago

Logo of Kafene

Kafene

51 - 200 employees

💸 Finance

💳 Fintech

💰 $18M Series B on 2022-09

Finance • Fintech

Kafene is a company specializing in flexible lease-to-own (LTO) programs that help merchants and consumers from all credit profiles. They offer personalized pricing by tailoring leases to each customer's risk profile and provide innovative application processes that approve customers regardless of their credit history. Kafene integrates with point-of-sale systems to facilitate seamless transactions and offers diverse payment plans to accommodate different customer budgets. Their focus on transparency, consumer education, and reporting payment history to credit bureaus aims to help consumers build better credit futures. Kafene's services lead to higher conversion rates and average order values for merchants.

📋 Description

• Own the fraud lifecycle, including intake, routing, investigation, classification, response, and escalation across consumer, merchant, and payments cases • Decide routine cases where evidence is clear and bring contested or ambiguous cases to the executive team with a recommendation • Lead confirmed cases through merchant communication, fund recovery, lease cancellation, credit reporting corrections, termination notices, and law enforcement referrals • Partner with Risk on fraud detection, scoring models, rules, and threshold changes • Lead the General Fraud Investigator • Establish intake and case tracking • Build a second monitoring layer on operational data • Shape longer-term case management tooling with Technology • Maintain the merchant fraud playbook • Escalate confirmed cases crossing thresholds within 24 hours • Report on volume, time to resolution, recovery rate, and false-positive trends • Collaborate with Risk, Compliance & Legal, Collections, Merchant Support, Sales, Technology, and Finance

🎯 Requirements

• 10+ years in fraud, with hands-on investigation experience • Experience across at least two of consumer identity fraud, merchant fraud, and payments or chargeback fraud • Track record of getting other teams to act on findings without direct authority • Ability to write or read SQL • Ability to build a simple dashboard and identify real patterns in data • Sound judgment under ambiguity • Clear, calm communication with executives, merchants, and outside counsel • Ability to distinguish suspected fraud cases from confirmed fraud cases and report them accurately • Strong plus: experience building a fraud function or case management process from the ground up • Strong plus: experience shaping fraud tooling and product flows with an engineering team • Plus: CFE certification or familiarity with LexisNexis, CLEAR, Stripe Radar, Snowflake, and Sigma

🏖️ Benefits

• Equity package • 80% coverage of medical, dental, and vision insurance costs, including spouse, children, and other dependents • 401(k) plan • Flexible paid time off days starting from day one of employment • Hybrid or remote work arrangement depending on location

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