Incident Response Director

Job not on LinkedIn

🔥 28 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $197.7k - $367.1k / year

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Veeam Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

💼 Consulting

📦 Logistics

☁️ SaaS

💰 $500M Private Equity Round on 2019-01

Consulting • Logistics • SaaS

Veeam Software is a global leader in data resilience and protection, offering self-managed data protection software for hybrid and multi-cloud environments. Their Veeam Data Platform provides comprehensive solutions for data backup, recovery, and security, featuring zero-trust principles and AI-powered tools for data intelligence. Veeam's offerings include secure backup and storage services for platforms such as Microsoft 365, AWS, and Google Cloud, supporting diverse workloads including virtual, physical, and SaaS environments. With a reputation for innovation and customer trust, Veeam serves a broad range of industries, ensuring data resilience against disruptions such as ransomware attacks. Their solutions enable businesses to achieve data freedom, secure storage, and efficient management, reinforcing their position as a top vendor in enterprise backup and recovery software worldwide.

📋 Description

• Handle incident response cases • Own the customer experience from onboarding through case closure • Guide clients on how their cases will progress • Negotiate with cyber criminals • Manage financial operations associated with settlements • Interact with commercial partners and law enforcement partners • Follow and improve operational compliance procedures • Manage case operations and improve throughput efficiency • Travel and speak on behalf of the company to clients and at industry gatherings • Help shape the ransomware incident response product and service • Help companies worldwide recover from cyberattacks

🎯 Requirements

• Must reside in the Pacific Time Zone / West Coast • Passion for ensuring an excellent client experience • Ability to identify operational patterns and bottlenecks and develop process and technology solutions • Experience in incident response operations • Experience in cyber incident response within the private sector • At least 1 year of management experience • Experience recruiting and building a team • Cybersecurity qualifications or certifications • Ability to contribute as an individual contributor and grow and scale a team • Interest in product development and prioritization based on customer feedback • Data-driven approach • Understanding of operational controls, regulations, and policies • Clear and articulate communication with customers and coworkers • Project management and stakeholder communication experience • Ability to cultivate internal relationships and give and receive candid performance feedback

🏖️ Benefits

• Unlimited paid time off • 12 paid holidays, including 4 global VeeaMe Days for self-care • 24 paid volunteer hours annually through Veeam Cares • Paid parental leave: 8 weeks for all parents and 16 weeks for birthing parents • Medical, dental, and vision coverage starting on the first day • Mental health support, therapy sessions, and digital wellness tools through the Employee Assistance Program • 401(k) retirement plan with company matching contributions • Fertility, adoption, and surrogacy support through Maven • AirVet 24/7 virtual veterinary care at no cost • Legal services, identity protection, and supplemental health insurance options • Tax-advantaged spending accounts for healthcare, dependent care, and commuting • Learning and growth opportunities through LinkedIn Learning, O’Reilly, mentoring, workshops, and learning events such as Global Day of Learning

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