Customer Experience Journey Specialist

🔥 2 hours ago

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Kandu

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔧 Hardware

🔬 Science

🤝 B2B

Hardware • Science • B2B

Kandu is a neurotechnology and stroke-recovery company formed from the merger of Neurolutions and Kandu Health that combines an FDA‑cleared brain–computer interface device (IpsiHand®) with personalized telehealth and outpatient navigation services. The company delivers clinically validated, home‑based rehabilitation programs and care coordination for stroke survivors and partners with healthcare systems and payers to reduce readmissions and improve functional outcomes. Kandu focuses on translating research-backed BCI therapies into accessible post-acute care to help patients regain mobility and independence.

📋 Description

• Monitor patient/customer progression across the end-to-end journey • Proactively identify individuals who are stalled, at risk of drop-off, or lost in the process • Analyze operational and funnel performance data to uncover trends and root causes • Develop and maintain reports and dashboards for visibility into pipeline health • Take ownership of recovering stalled or at-risk patients/customers • Work closely with Sales, Clinical, and Support teams to resolve journey gaps • Identify recurring breakdowns in the customer journey and recommend improvements

🎯 Requirements

• Bachelor’s degree in Business Administration, Marketing, Healthcare Administration, or related field • 1–2 years of experience in customer success, sales, customer service, technical support, or related role • Strong analytical mindset with experience in data tracking, reporting, or performance metrics • Experience with case management, auditing, or quality assurance processes is a plus • Technical aptitude and ability to troubleshoot hardware/software issues with customers • Sales-focused and customer-centric mindset

🏖️ Benefits

• Insurance (Medical/Dental/Vision) • 401(k) with company match • Paid Time Off & Holidays • Life Insurance • LTD and STD