Student Success Manager – Nursing

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Kaplan Test Prep

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1938

💼 Consulting

🏥 Healthcare

📚 Education

Consulting • Healthcare • Education

Kaplan Test Prep is a leading provider of educational services, offering test preparation courses for a wide range of standardized exams. These include college admissions tests like the ACT and SAT, graduate school exams such as the GMAT, GRE, and LSAT, and professional licensing exams in fields like healthcare and law. Kaplan emphasizes realistic practice with custom-built study plans, performance tracking, and personalized support to help students achieve their desired test scores. With a focus on comprehensive educational resources and expert guidance, Kaplan is dedicated to helping students gain admission to their chosen schools and succeed in their careers.

📋 Description

• Recruit, enroll, and guide diverse cohorts of undergraduate and graduate students • Conduct outreach through outbound calls, scheduled phone appointments, emails, chat, video chat, and SMS • Advise students on career and program interests and align programs with academic and professional goals • Assist prospective students through program-specific enrollment processes • Manage onboarding for enrolled students • Provide financial guidance about funding education from enrollment through graduation • Deliver personalized support, course guidance, and registration support • Orient students on admissions and catalog requirements, academic policies, registration procedures, and resources • Manage a cohort while meeting enrollment and retention metrics • Encourage and support students progressing through advanced degree programs • Collaborate with academic and admissions departments, faculty, and other stakeholders • Ensure program alignment, student success, and compliance with State and Federal regulations, FERPA, and institutional standards • Use technology platforms for student management, communication, and engagement • Analyze student dashboards and reports to optimize student experience and outcomes • Identify alternatives and implement solutions to support students • Resolve and de-escalate student issues

🎯 Requirements

• Bachelor's degree with a focus in Business, Education, Psychology, or Communications • Minimum of 3 years of relevant counseling/advising, customer service, sales concierge service, or large customer base management experience • At least two years of experience for every year of formal education required • Candidates without a degree must enroll in a degree-seeking program and maintain good standing with student loan debt (applies to internal employees only) • Strong proficiency in technology for student management and engagement • Knowledge of online learning platforms and career planning tools • Familiarity with student information systems and CRM tools such as Cvue, SRM (Salesforce), CampusLogic, Brightspace, Canvas, and Slate • Proficiency with Outlook, Microsoft Office, and/or Google Apps for Work • Ability to advise on academic, organizational, university policies, processes, and funding • Ability to understand programs of study, university policies, online platforms, student services, and academic organization • Excellent consultative sales and problem-solving skills • Excellent verbal and written communication, listening, interpersonal, time-management, organizational, and decision-making skills • Conflict resolution and student issue de-escalation abilities • Understanding of FERPA guidance and regulations • Ability to analyze student dashboards and reports • In-depth knowledge of online education platforms • Ability to identify and understand students' career decision-making processes • Self-motivated, results-oriented, resilient, compassionate, patient, persuasive, flexible, detail-oriented, and able to multitask

🏖️ Benefits

• Remote work provides a flexible work/life balance • Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure) • Gift of Knowledge Program provides tuition assistance and substantial discounts for employees and close family members • Comprehensive health benefits with new hire eligibility starting on day 1 of employment • Generous Paid Time Off including paid holidays, vacation, personal, and sick paid time-off • One volunteer day • One diversity and inclusion day • Supportive and rewarding work environment • Equal opportunity employment • Drug-free workplace