Implementation Specialist

🕒 October 14

🇬🇧 United Kingdom – Remote

💵 £60k - £70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

🚫👨‍🎓 No degree required

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Karbon

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🏢 Enterprise

🤝 B2B

💰 $66M Series B on 2022-02

SaaS • Enterprise • B2B

Karbon is a leading collaborative practice management platform designed specifically for accounting firms. It enhances visibility and control over firm operations, automates tasks, and standardizes processes to increase efficiency and productivity. Karbon integrates artificial intelligence to automate tasks, speeding up workflows and strengthening team collaboration. It offers features such as team collaboration, workflow automation, project management, and email management, along with client and document management solutions. The platform serves small to large firms and enterprises, including private equity and M&A, providing enterprise-grade security, a client portal, eSignatures, and integrations with popular apps. Karbon aims to unite accounting teams in a single platform, improving collaboration and operational efficiency. Designed to save resources and time, the software claims to save every employee an average of 18. 5 hours per week, according to customer surveys. With a focus on automation, connectivity, and control, Karbon consistently ranks as a leader in accounting practice management software.

📋 Description

• Lead customers through onboarding, data migration, implementation, and training • Manage end-to-end implementation projects for small to mid-sized accounts • Build and maintain project plans, track milestones, and ensure timely deliverables • Partner with firm administrators and key users to align priorities and responsibilities • Lead kickoff, configuration, and training sessions using established frameworks and playbooks • Guide customers on Karbon workflow setup and day-to-day usage best practices • Support change management, adoption, and resolution of customer questions or resistance • Support importing contacts and work items using Excel and other tools • Monitor project progress, identify risks, and escalate delays or adoption challenges • Collaborate with Sales, Customer Success, Product, and Support teams • Help customers achieve early wins and measurable value • Use ChatGPT licenses and AI-driven workflow automations for planning, communications, and process optimization

🎯 Requirements

• 2-4+ years of experience in B2B SaaS Implementations • Experience with end-to-end technical implementations • Ability to manage multiple customer projects simultaneously • Confidence facilitating meetings and training sessions with administrators and end users • Strong communication and presentation skills • Ability to translate technical concepts into clear, actionable guidance • Strong attention to detail, accuracy, and follow-through • Experience working with data and systems during migrations and configuration • Adaptability and resilience in evolving environments • Comfortable working remotely and managing time independently • Experience in accounting or tax industry (bonus) • Experience with workflow, accounting, or project management software (bonus) • Background in software onboarding or enterprise implementations (bonus) • Knowledge of change management frameworks (bonus) • Experience in a startup or high-growth SaaS environment (bonus) • Deep knowledge and hands-on experience using Karbon (bonus)

🏖️ Benefits

• Flexible work hours • Commuter & work from home benefits • Home office equipment menu • Cultural and offsite events • Learning and development opportunities • Generous parental leave • Performance based and globally benchmarked pay • Employee Assistance Program • Up to 10 wellness days • Karbon Fun / Social Club • Up to 5 weeks paid vacation • Experienced, high-performing team • Collaborative, team-oriented culture with consistent feedback • Opportunities for promotion from within

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