Senior Implementation Specialist

🕒 October 14

🇬🇧 United Kingdom – Remote

💵 £64k - £70k / year

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

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Karbon

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🏢 Enterprise

🤝 B2B

💰 $66M Series B on 2022-02

SaaS • Enterprise • B2B

Karbon is a leading collaborative practice management platform designed specifically for accounting firms. It enhances visibility and control over firm operations, automates tasks, and standardizes processes to increase efficiency and productivity. Karbon integrates artificial intelligence to automate tasks, speeding up workflows and strengthening team collaboration. It offers features such as team collaboration, workflow automation, project management, and email management, along with client and document management solutions. The platform serves small to large firms and enterprises, including private equity and M&A, providing enterprise-grade security, a client portal, eSignatures, and integrations with popular apps. Karbon aims to unite accounting teams in a single platform, improving collaboration and operational efficiency. Designed to save resources and time, the software claims to save every employee an average of 18. 5 hours per week, according to customer surveys. With a focus on automation, connectivity, and control, Karbon consistently ranks as a leader in accounting practice management software.

📋 Description

• Lead onboarding, data migration, implementation, and training for enterprise customers • Act as project manager for enterprise accounts, maintaining project plans, milestones, and deliverables • Coordinate with executive sponsors, firm administrators, and end users • Facilitate kickoff meetings, process reviews, configuration workshops, and tailored training • Advise customers on workflow design, firm operations, best practices, and change management • Coach firms through process changes, adoption, and resistance management • Support accurate and complete importing of contacts and work items • Identify and mitigate implementation delays and adoption risks • Collaborate with Sales, Customer Success, Product, and Support teams • Drive measurable customer ROI and long-term success on the Karbon platform • Use ChatGPT licenses and AI-driven workflow automations for planning, communications, and process optimization

🎯 Requirements

• 3–5+ years of experience in B2B SaaS implementations • 2+ years of end-to-end technical implementation experience • Experience in project management and managing multiple customer projects simultaneously • Experience facilitating workshops and executive-level conversations • Excellent communication and presentation skills • Ability to translate technical concepts into clear, actionable steps • Strong attention to detail, accuracy, and follow-through • Experience working with data and systems, ensuring integrity during migrations and configuration • Resilience and adaptability in dynamic environments • Comfortable working remotely and managing time independently • Experience with Excel and other data-import tools • Bonus: experience in accounting or tax, workflow/accounting/project-management software, software onboarding or enterprise implementations, change-management frameworks, startup/high-growth SaaS, or Karbon

🏖️ Benefits

• Flexible work hours • Commuter & work from home benefits • Home office equipment menu • Cultural and offsite events • Learning and development opportunities • Generous parental leave • Performance based and globally benchmarked pay • Employee Assistance Program • Up to 10 wellness days • Karbon Fun / Social Club • Up to 5 weeks paid vacation • Work with and learn from an experienced, high-performing team • Collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback • Opportunities for promotion from within • Target bonus and/or equity grant may be included in total compensation for some roles • Generous benefits

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