Customer Support L1

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🕒 April 22

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KASHIO

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💳 Fintech

☁️ SaaS

🤝 B2B

💰 $500k Seed Round - KashIO on 2021-04

Fintech • SaaS • B2B

KASHIO is a Latin American payments platform and PaaS that enables businesses to manage digital payins and payouts, automate recurring collections and intelligent dunning, and perform instant disbursements (including via Yape). It integrates with ERPs, multiple PSPs and banks, supports real-time payments, automated reconciliation and mass payouts, and provides developer tools and support for enterprise and SMB clients across sectors such as ecommerce, education and real estate. Headquartered in Peru with an office in Miami, KASHIO positions itself as a B2B SaaS for digital payments and cash flow automation.

📋 Description

• Provide specialized Level 1 support to customers of the Kashio payment platform. • Handle complex and high-priority cases by prioritizing, escalating, and managing tickets end-to-end from opening through resolution and closure. • Document procedures, lessons learned, and operational improvements. • Propose and implement improvements in ticket classification, handling, and documentation. • Coordinate with N2 support and other technical teams as needed. • Ensure response and resolution times are aligned with defined SLAs. • Support the training of new L1 support agents.

🎯 Requirements

• Bachelor's degree in Systems Engineering, Computer Engineering, Computer Science, or a related field. • Minimum 2 years in technical support or customer service at technology, IT, or financial services companies. • Experience with ticketing tools (Intermediate). • Microsoft Office 365 (Intermediate). • Log analysis / monitoring (Basic). • Knowledge of API integrations / networking (Basic).

🏖️ Benefits

• Remote work