Customer Support L1

🕒 April 22

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 55%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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KASHIO

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💳 Fintech

☁️ SaaS

🤝 B2B

💰 $500k Seed Round - KashIO on 2021-04

Fintech • SaaS • B2B

KASHIO is a Latin American payments platform and PaaS that enables businesses to manage digital payins and payouts, automate recurring collections and intelligent dunning, and perform instant disbursements (including via Yape). It integrates with ERPs, multiple PSPs and banks, supports real-time payments, automated reconciliation and mass payouts, and provides developer tools and support for enterprise and SMB clients across sectors such as ecommerce, education and real estate. Headquartered in Peru with an office in Miami, KASHIO positions itself as a B2B SaaS for digital payments and cash flow automation.

📋 Description

• Provide specialized Level 1 support to customers using the Kashio payments platform • Handle complex and high-priority cases by prioritizing, escalating, and comprehensively tracking tickets from opening through resolution and closure • Document procedures, lessons learned, and operational improvements for the team • Propose and implement improvements to ticket classification, handling, and documentation • Coordinate with L2 Support and other technical teams when appropriate • Ensure that response and resolution times align with defined SLAs • Assist with training new members of the L1 Support team

🎯 Requirements

• Completed higher education in Systems Engineering, Computer Engineering, Computer Science, or a related field • At least 2 years of experience in technical support or customer service within technology, IT, or financial services companies • Intermediate proficiency with ticketing systems • Intermediate proficiency with Office 365 • Basic knowledge of log analysis and monitoring • Basic knowledge of API integrations and networking • Basic knowledge of Agile methodologies (preferred) • Basic proficiency with Power BI (preferred) • Basic proficiency with Postman (preferred) • Analytical and solution-oriented thinking • Effective communication • Strong organization and follow-through • Customer-focused mindset • Proactivity and self-management • Collaborative teamwork • Emotional intelligence • Ability to work under pressure • High level of responsibility and commitment • Availability for a rotating monthly schedule: Monday through Friday, 9:00 a.m. to 6:00 p.m. and 10:00 p.m. to 6:00 a.m.

🏖️ Benefits

• Remote work