Customer Success Manager, Bilingual – Spanish

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Keeper Security, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 Private Equity Round - Keeper Security on 2023-05

Cybersecurity • SaaS • Enterprise

Keeper Security, Inc. is a cybersecurity company that delivers cloud-first, zero-trust privileged access management (PAM) and password management solutions. Its KeeperPAM platform, secrets manager, endpoint privilege manager, and related products secure credentials, sessions, and remote access for enterprises, MSPs, and public-sector organizations using end-to-end encryption and a zero-knowledge architecture. Keeper operates primarily as a SaaS provider, emphasizes stringent compliance (FedRAMP, ISO, SOC 2, FIPS, PCI DSS, HIPAA), and is focused on preventing data breaches and managing privileged access across large-scale environments.

📋 Description

• Meet or exceed sales targets within SMB Cohort • Communicate with Spanish and English speaking customers, both written and verbal • Build relationships with Senior Management and C-level contacts • Negotiate contract renewals, cross-sells and upsells • Establish business and technical goals and potential through technical and Quarterly Business Reviews • Maintain structured cadence with named customer accounts, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team, and close deals • Advise customers on best practices for securing and protecting their businesses against password-related breaches • Proactively manage assigned Keeper Security customers throughout the customer lifecycle • Operate as a Customer Success and Cyber Security advisor and stay current on industry trends • Navigate account procurement practices and negotiate licensing contracts • Resolve customer issues independently and collaboratively, including technical troubleshooting • Maintain customer engagement, adoption, and communication; conduct quarterly business reviews • Become a Keeper Security product expert and occasionally assist on Sales or Marketing calls/webinars • Drive customer advocacy through references, referrals, and case studies • Perform data-driven portfolio reviews and analysis to prioritize opportunity and risk; renew and expand contracts and meet quotas • Participate in evolving Keeper Security’s Customer Success programs and processes • Act as a subject matter expert on Keeper products and updates • Contribute to a strong team environment and ensure customer success

🎯 Requirements

• 1+ years of experience in Account Management or SaaS Customer Success roles/Sales roles • Must be fluent, both verbal and written in Spanish and English • Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support • Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise • Experience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security Executives • Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value • Energetic and self-motivated; a team player who is also a proactive and creative problem solver • Aptitude for learning software; strong with business applications • Ability to manage multiple priorities while maintaining strict attention to details; strong communication and interpersonal skills; diplomacy, tact, and poise when working through customer issues and escalations • Working knowledge of Salesforce.com • Experience working in IAM industry is a plus • Undergraduate degree preferred (BA/BS)

🏖️ Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships) • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life • Voluntary Short/Long Term Disability Insurance • 401k (Roth/Traditional) • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) • Opportunity to grow as the organization grows

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