Diagnostic Success Partner

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🔥 1 minute ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $64k - $79k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 0%

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Mars

WebsiteLinkedInAll Job Openings

10,000+ employees

🍽️ Food & Beverage

🏭 Manufacturing

👥 B2C

💰 Debt financing on 2025-04

Food & Beverage • Manufacturing • B2C

Mars is a global, family-owned manufacturer of confectionery, snacks, food and petcare products. For more than a century it has developed and marketed well-known consumer brands (chocolate, gum, mints, fruity confections), operates a large pet nutrition, health and veterinary services business, and provides food & nutrition products used in everyday meals. The company emphasizes sustainability (its Sustainable in a Generation plan), community and scientific investment (Mars Impact Fund), and is investing heavily in manufacturing and supply-chain capacity across markets. Mars serves consumers and pets in 100+ countries and reports tens of thousands of associates globally.

📋 Description

• Grow customer utilization of Antech’s full diagnostic portfolio, including AIS, Sound, IHD/consumables, and reference lab products • Support current Antech customers and work with an assigned region • Identify hospitals ready to grow with Antech and determine tactics to drive client growth • Partner with Diagnostic Sales Managers, Diagnostic Sales Associates, Marketing, and other sales team members on growth initiatives and customer concerns • Determine client focus set and work with field sales to achieve growth goals • Call identified customers regularly to provide customer service and support retention • Monitor monthly customer retention lists and territory growth goals to identify growth opportunities and attrition risks • Coordinate with Marketing and Sales on customer growth and retention • Contact hospitals in person or virtually to discuss opportunities and provide support • Inform customers about Antech innovations, products, programs, and growth marketing tools • Use Salesforce.com, RingCentral, Microsoft Teams, and Microsoft Office to service accounts and maintain records • Serve as a subject matter expert on Antech’s products and services for DSMs and DSAs • Attend business meetings concerning hospital performance and growth opportunities • Build relationships with referral sources and connect DSMs with new business opportunities • Research accounts before site visits to anticipate issues and improve customer experience • Coordinate daily support and customer activities at meetings • Collect, process, model, and analyze data to identify opportunities • Route issues to appropriate associates for resolution • Participate in enterprise initiatives and special projects as assigned • Support customer growth, retention, and service activities • Navigate ambiguous situations consistently with Mars’ Five Principles and integrity

🎯 Requirements

• Bachelor's degree (Animal Health, Biological Sciences, Lab Sciences or Business-related field) or on-the-job experience in sales in a related field • Minimum of 1-2 years of experience as veterinary technician, laboratory technician or medical assistant • 2+ years previous sales or customer service experience in a professional service industry (preferably in Animal Healthcare, Human Healthcare, etc.) is required • Knowledge of Diagnostic services is strongly preferred • Ability to maintain professionalism at all times with both internal and external customers • Ability to interact and work positively with a variety of people and departments, in person and over the phone • Ability to communicate effectively and positively with all levels of personnel on the phone • Excellent interpersonal, communication, negotiation, and collaboration skills • Strong analytical skills with extreme attention to detail • Must have the ability to take own initiative and work independently • Flexible and adaptable attitude to cope with fast changing and complex environment • Agile at learning new and existing software with a low time to proficiency • Ability to analyze and interpret large amounts of data, and synthesize them into an actionable plan using assigned CRM • Candidates must be based in Texas • Occasional travel may be required, up to 20% of the time

🏖️ Benefits

• Paid Time Off & Holidays • Medical, Dental, Vision (Multiple Plans Available) • Basic Life (Company Paid) & Supplemental Life • Short and Long Term Disability (Company Paid) • Flexible Spending Accounts/Health Savings Accounts • Paid Parental Leave • 401(k) with company match • Tuition/Continuing Education Reimbursement • Life Assistance Program • Pet Care Discounts

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