Senior Manager, DME Customer Order

🕒 July 27

🇺🇸 United States – Remote

💵 $117k - $160k / year

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 29%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kestra Medical Technologies, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏥 Healthcare

🔧 Hardware

☁️ SaaS

Healthcare • Hardware • SaaS

Kestra Medical Technologies, Inc. is a medical technology company that develops the ASSURE wearable cardioverter defibrillator (WCD) and an integrated remote patient management platform. The ASSURE System combines a wearable device with autonomous sensing, arrhythmia detection, and effective defibrillation therapy, plus the Kestra CareStation remote data platform and a patient mobile application to support monitoring, compliance, and telehealth-enabled care for patients at elevated risk of sudden cardiac arrest (SCA). Kestra emphasizes digital healthcare, smart wearables, mobile connectivity, and lifesaving therapeutic interventions, and sponsors clinical evaluation such as the ACE-PAS study to demonstrate real-world performance and safety.

📋 Description

• Lead and develop Customer Order Managers, establishing accountability for operational performance, engagement, and talent development • Coach and mentor managers in leadership effectiveness, decision-making, change management, and organizational influence • Establish leadership expectations, operating rhythms, and performance standards across Customer Order teams • Evaluate leadership effectiveness and provide coaching, development planning, and performance management • Oversee workforce planning and organizational design, including management structures, capacity, and leadership coverage • Lead execution of the Benefit Verification automation and AI roadmap, including prioritization, business cases, and delivery oversight • Partner with Revenue Cycle leadership to evolve the Benefit Verification target operating model, including outsourcing, span of control, shift coverage, workforce planning, and organizational structure • Anticipate and respond to payer, regulatory, and market shifts, translating changes into roadmap items with owners and timelines • Establish and improve cost-to-serve KPIs, including cost per order, cost per dispatch, cost per Benefit Verification, and fully loaded cost per FTE • Partner with Finance and RCM Analytics to quantify downstream financial impact and report results monthly to leadership • Drive productivity and unit-economics improvements through automation, process redesign, and elimination of non-value-added work • Manage regional COS leaders, including performance evaluations and goal setting • Resolve complex operational issues and incorporate solutions into daily processes and workflows • Participate in hiring, training, and coaching while fostering respect, engagement, and accountability • Partner with Commercial and Clinical stakeholders to remove barriers affecting order conversion, documentation acquisition, and patient outcomes • Ensure operational control, leadership oversight, and performance management for benefits verification activities • Collaborate with Revenue Cycle management and other Kestra leaders to align processes • Lead or participate in cross-functional initiatives for operational efficiency, financial improvement, and cost reduction • Provide departmental reporting and statistics to the Director of Revenue Cycle • Participate in on-call and off-hour coverage, including evenings, weekends, and holidays • Maintain patient confidentiality under the company’s Pledge of Confidentiality • Directly manage Customer Order Specialist Managers, conduct performance reviews, provide feedback, and help set professional development goals • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree or equivalent years of industry experience • Five (5) or more years managing Revenue Cycle functions • Seven (7) or more years of Revenue Cycle experience • Consistently detail-oriented and thorough • Advanced written and verbal communication skills, including excellent grammar • Advanced reading and comprehension abilities • Advanced analytical skills • Advanced multi-tasking skills • Advanced organizational and prioritization skills, with strong ability to meet strict deadlines • Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and intermediate to advanced Microsoft Excel • Must be eligible to work for any employer in the U.S.; Kestra cannot sponsor or take over sponsorship of visas • Willingness to participate in drug testing as a condition of employment • Occasional travel, less than 15% • Preferred: Master’s degree • Preferred: Three (3) or more years leading management-level team members • Preferred: Experience with HCPCS procedure codes and ICD-10 codes • Preferred: Experience in order intake and benefit verification • Preferred: Experience in Government and Commercial payor programs and requirements • Preferred: Experience processing orders for Wearable Cardioverter Defibrillators or other Cardiac DME devices

🏖️ Benefits

• Medical insurance • Dental insurance • 401K with Match • Bonus • Remote work environment • Occasional travel, less than 15%