Director of RevOps

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🔥 9 minutes ago

🇺🇸 United States – Remote

💵 $180k - $220k / year

⏰ Full Time

🔴 Lead

💹 Revenue Operations

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Ketch

WebsiteLinkedInAll Job Openings

51 - 200 employees

📋 Compliance

☁️ SaaS

Compliance • SaaS • Data Governance

Ketch is a next-generation privacy management software company that provides tools for data-driven brands to effectively manage and enforce privacy compliance. Their platform offers features such as programmatic privacy, consent management, DSR automation, data mapping, and AI governance. Ketch focuses on helping brands collect and mobilize permissioned data while ensuring compliance with global privacy regulations like GDPR and CCPA/CPRA. The company provides solutions tailored for different roles and verticals, including legal teams, marketers, engineers, retail, eCommerce, technology, communications, media, and financial services. Ketch positions itself as a leader in privacy and data management with the aim to empower brands in handling responsible data stewardship and integrating privacy choices into their data ecosystems.

📋 Description

• Own the operational backbone for Customer Success, Professional Services, Support, and Renewals. • Design and implement scalable systems that reduce manual work across onboarding, health scoring, escalations, capacity forecasting and management, services delivery, and the renewal motion. • Build the analyses that surface churn risk, expansion opportunity, services margin, and support efficiency, and turn findings into process and systems changes. • Stand up and maintain the operational infrastructure for our partner ecosystem: partner onboarding, deal registration, co-sell tracking, partner-sourced pipeline reporting, certifications, delivery quality, churn, and psat. Give partner leadership clear visibility into partner performance and program ROI. • Support core sales operations: pipeline hygiene, forecasting cadence, process questions, and CRM workflow improvements. Partner with sales leadership on analyses that inform go-to-market decisions. • Design durable systems, not quick fixes. Do the math: quantify and prioritize business value before investing in automation. Ensure every system captures the data needed to analyze the process it runs. Make responsible, effective use of company assets. • Work with AI tools to accelerate systems design, administration, and integration work that historically required dedicated admins. Build AI-driven analytical tools and self-serve reporting that empower leaders across the business to answer their own questions. Continuously evaluate where AI can replace manual processes, and where it shouldn’t. • Run the analyses that change how we operate, not just report the numbers. Construct the business case for process and systems investments. Tell the story.

🎯 Requirements

• 10+ years in operational roles at SaaS companies • 5+ years supporting Customer Success, Professional Services, Support, and/or Renewals teams • Demonstrated track record of designing and implementing business systems (CRM, CS platforms, support tooling, billing/renewal infrastructure) built to scale • Example systems include: Salesforce, Hubspot, Gainsight • Demonstrated experience running analyses that informed process and systems changes • Demonstrated, hands-on use of AI to multiply your output in systems work, analytics, or tool-building; be prepared to show us what you’ve built • Comfort operating as a senior individual contributor: you are the ops team, augmented by AI, and you like it that way • Demonstrated ability to translate operational and systems work into measurable business value • History of success working as part of a virtual global team environment • Exceptional time management and people alignment skills • Bachelor’s degree or equivalent • Able to legally work in the United States • English language fluency (spoken and written)

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options