Senior Renewal Specialist

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🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

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Keyfactor

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🚘 Automotive

🏥 Healthcare

🔐 Security

Automotive • Healthcare • Security

Keyfactor is a leader in providing Public Key Infrastructure (PKI) and cryptographic services, with a strong focus on identity-first security. The company offers a range of products and services designed to manage digital certificates and cryptographic keys for enterprises and IoT devices, enhancing security and trust in an increasingly connected world. Their offerings include PKI as a service, certificate lifecycle automation, fast and secure code signing, and IoT identity management. Keyfactor's solutions also address industry-specific challenges in automotive, medical, telecom, and industrial IoT sectors. Emphasizing modern PKI practices, Keyfactor helps organizations automate and scale their security infrastructure while preparing for emerging threats, including post-quantum cryptography.

📋 Description

• Lead complex, strategic, and high-value renewal engagements. • Develop renewal strategies for at-risk accounts, procurement-intensive customers, and enterprise agreements. • Conduct advanced commercial negotiations involving pricing, contract terms, and customer commitments. • Drive retention initiatives and risk mitigation plans for critical accounts. • Partner with Sales leadership, Customer Success leadership, Finance, and Legal on strategic customer decisions. • Identify opportunities to improve commercial terms, entitlement structures, and contract standards. • Mentor and provide guidance to Entry, Associate, and Renewal Specialists. • Lead cross-functional renewal reviews and executive-level account discussions. • Influence renewal forecasting accuracy and retention planning. • Contribute to development of renewal playbooks, operational processes, and best practices. • Analyze renewal trends and recommend improvements to reduce churn and revenue leakage.

🎯 Requirements

• Bachelor's degree or equivalent experience. • 6–8 years of experience in renewals, enterprise account management, customer revenue management, or related commercial roles. • Proven success managing enterprise-level renewals and complex commercial negotiations. • Advanced understanding of software subscription models, contract structures, and customer retention strategies. • Strong analytical and forecasting capabilities. • Demonstrated ability to influence senior stakeholders and cross-functional teams. • Experience mentoring or providing leadership within a revenue-focused organization. • Strong business acumen and commercial judgment. • Up to 10% travel.

🏖️ Benefits

• Second Fridays (a company-wide day off on the second Friday of every month minus November and December due to the Holiday schedule). Please note that this benefit is subject to change. • Comprehensive benefit coverage globally. • Paid Parental Leave is available to new parents. • Generous paid parental leave in the U.S., along with comprehensive adoption and fertility support. • Competitive time off globally. • Wellbeing resources • Wellness allowance • Mindfulness app free membership • Wellness Wednesdays • Global Volunteer Day • Company non-profit matching • 3 volunteer days off • Monthly Talent development and Cross Functional meetings to support professional development. • Regular All Hands meetings followed by group gatherings.