Technical Product Support

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Keystone Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1945

🛍️ eCommerce

🔧 Hardware

🏭 Manufacturing

💰 $850k Venture Round on 2015-02

eCommerce • Hardware • Manufacturing

Keystone Technologies is a leading provider of lighting solutions, offering a wide array of LED lamps, fixtures, and power supplies. Established in 1945 and based in Philadelphia, Keystone is dedicated to delivering high-quality, energy-efficient lighting products designed for various applications, including commercial and industrial environments. The company is renowned for its innovative designs, exceptional customer service, and commitment to making lighting simple and accessible.

📋 Description

• Receive inbound technical-related phone calls and emails • Walk customers through the necessary steps to find resolutions • Generate supporting documentation for technical product-related inquiries • Assist with advanced sales support for product-related inquiries • Collaborate with the RMA department on warranty claims processing • Work directly with Product Managers and Engineering to ensure product data is correct and updated • Work directly with management to create and maintain timelines with internal and external product team affiliates • Help bring new and innovative products to market while offering technical support

🎯 Requirements

• Must be located on Eastern Standard Time • Must be able to travel to Headquarters in Lansdale, PA during the first week of employment for onboarding and training • Associate’s degree in engineering or business, or commensurate experience in customer relations, technical support, and/or a product development role • Knowledge of CAD or architectural drawing software preferred • Electrical, electronic, or lighting-related product knowledge is a plus • Effective listening and problem-solving skills • Strong ability for general deductive reasoning and systematic troubleshooting • Understanding of mobile applications and controls • Knowledge of customer service principles and practices for handling customer queries by phone • Experience with warranty and complaint processing • Strong work ethic and sense of urgency, with ability to take initiative and accomplish goals • Propensity to understand technical products • Ability to manage projects from conception to delivery • Exceptional organizational skills and keen attention to detail

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Voluntary life insurance • Employer-paid group life insurance • Short-term disability • 401k plan with company match • Paid time off • Philanthropic opportunities • Permanent remote position • Onboarding and training during the first week