Technical Services Lead

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $105k - $120k / year

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

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Khloud

WebsiteLinkedInAll Job Openings

1 - 10 employees

🍽️ Food & Beverage

🛍️ eCommerce

🛒 Retail

💰 $12M Series unknown on 2025-05

Food & Beverage • eCommerce • Retail

Khloud is a consumer snack brand that produces protein-packed popcorn made from whole grains and clean, simple ingredients. The company sells single-serve and multi-pack popcorn in a variety of flavors, emphasizes 7g of protein per serving, non-GMO and gluten-free formulations, and avoids artificial flavors and seed oils. Khloud sells primarily through its Shopify-powered eCommerce site with subscription options and is also distributed in retail stores.

📋 Description

• Manage product specification updates for finished goods, ingredients, and packaging. • Build and maintain batch sheets from approved formulas for pilot runs, plant trials, and production, scaled to each co-manufacturer's batch size and equipment. • Set up products and Nutrition Facts panels in nutrition labeling software, compile nutrient data, run calculations, and route panels through Quality and Regulatory review. • Set up new ingredients by collecting specification sheets, allergen and nutrition data, certifications, and supplier documents, and entering them into tracking systems. • Handle document requests from customers, retailers, and internal teams. • Create and maintain FAQ documents covering product, ingredient, and process questions. • Manage material requests for bench, pilot, and plant work. • Handle and track supplier, internal team, and retailer sample requests through delivery. • Support materials readiness before trial runs, including supplier document requests and co-manufacturer communication. • Coordinate trial sample logistics, including pulling, labeling, shipping, and tracking samples. • Run shelf-life studies, including pull schedules, weekly tastings, sample storage, retained samples, and timepoint logging. • Analyze shelf-life data and support shelf-life recommendations. • Coordinate consumer testing logistics, including sample preparation, shipping, and questionnaire setup. • Manage vendor relationships for ingredients, outside labs, and service providers. • Project-manage external supplier work, including custom ingredient development and supplier-led trials. • Set timelines, track deliverables, and report project status to R&D leadership. • Partner with the Director of Commercialization to inform R&D project timelines. • Work cross-functionally with R&D, Quality, Regulatory, Procurement, co-manufacturers, and suppliers. • Serve as an individual contributor with no direct reports.

🎯 Requirements

• Bachelor's degree in Food Science, Nutrition, Chemistry, or a related field. • 3–6 years in food R&D, technical services, product documentation, or commercialization support in CPG. • Hands-on experience writing and maintaining specifications. • Experience building Nutrition Facts panels with nutrition software such as Genesis or Food Label Maker. • Working knowledge of FDA labeling rules. • Experience building batch sheets and scaling formulas to production batch sizes. • Experience setting up new ingredients and collecting supplier documentation, including specs, allergen statements, and certifications. • Experience organizing shelf-life studies and analyzing data in Excel. • Strong project management skills for tracking supplier projects, sample requests, and material orders. • Working knowledge of HACCP, GMPs, SQF or BRC, and allergen control. • Preferred: experience with popcorn, baked or fried snacks. • Preferred: experience with high protein or better-for-you products. • Preferred: experience building technical project management processes in an emerging, high-growth company. • Preferred: experience in supplier quality documentation management. • Ability to work remotely in the United States and travel regularly to co-manufacturers, pilot plants, production facilities, and suppliers.

🏖️ Benefits

• Remote work • Travel opportunities, approximately 10–20% • Occasional visits to pilot plants and production facilities • PPE provided/required for facility visits