Senior Director, Global Partner Success

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Kinaxis

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

🏭 Manufacturing

💰 $33M Venture Round on 2000-05

Consulting • Healthcare • Manufacturing

Kinaxis is a leading provider of supply chain orchestration solutions, specializing in AI-infused supply chain planning and management. Their flagship platform, Maestro, enables organizations to master complexity and optimize decision-making processes across the entire supply chain. By integrating advanced analytics with real-time data visibility, Kinaxis helps businesses improve operational efficiency, predict demand, and respond proactively to disruptions.

📋 Description

• Establish and design a world-class global Partner Success operating model • Develop strategy, data/analytics and management systems to move partners from onboarding to sustained delivery maturity • Establish global standards, segmentation, engagement motions, partner health scoring, escalation paths, dashboards and operating cadence • Translate market, pipeline and customer demand into partner capability and capacity requirements by region, solution and delivery role • Surface capability gaps and mobilize corrective action • Align certification, training, knowledge transfer and role-based enablement to market needs • Expand qualified partner-led services capacity • Ensure cross-functional ownership of partner joint success plans, business reviews and decision forums • Monitor and improve implementation quality through readiness reviews, quality gates, assurance and remediation mechanisms • Define business requirements for partner-success tooling, data stewardship and workflow integration • Use data and insight to improve partner adoption, engagement, capacity, quality and contribution • Design the end-to-end partner success lifecycle from recruitment handoff through maturity • Define the Partner Success vision, service model, organization design, roles, processes and investment roadmap • Report to the SVP, Global Alliances • Build a disciplined execution plan and drive measurable ecosystem capacity, pipeline and implementation outcomes

🎯 Requirements

• Significant leadership experience in enterprise software, SaaS, cloud, consulting or a technology ecosystem • Strong record of building or transforming global partner/customer success capabilities • Deep understanding of GSIs, regional systems integrators and strategic technology partners • Ideally strong supply chain expertise and experience with APS systems • Demonstrated success designing partner lifecycle, enablement, governance, health, quality and performance-management frameworks at global scale • Experience transforming an operating model, including organisation design, change leadership, process adoption and executive-level business cases • Strong knowledge of complex enterprise implementations • Supply-chain planning, transformation or mission-critical applications experience is highly valued • Commercially astute and analytically rigorous • Mature and senior presence, communication and stakeholder leadership • Comfortable influencing senior internal and external leaders without relying on direct authority • Global travel as required

🏖️ Benefits

• Flexible vacation and Kinaxis Days (company-wide days off) • Flexible work options • Physical and mental well-being programs • Regularly scheduled virtual fitness classes • Mentorship programs, training, and career development • Recognition programs and referral rewards • Hackathons