Voice Technician

🕒 August 28

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $60k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kinly

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2020-04

Consulting • Logistics • Marketing

Kinly is a full-service audio-visual and unified communications integrator, focused on delivering workplace transformation solutions to an international client base. They specialize in consultancy, solution design, build and integration, and managing AV and UC systems to create meaningful experiences that connect people globally. With a commitment to sustainability and a global network of talent, Kinly provides expertise in workspace management, corporate communications, and event management services. Their services extend to consultancy, managed services, and global support to optimize collaboration and productivity across industries.

📋 Description

• Provide a high level of customer service and support to internal and external customers through remote incident support • Provide second-line technical support for complex issues • Provide real-time troubleshooting support • Troubleshoot and mitigate reported issues • Guide and support end users • Oversee support and business-as-usual tasks • Handle incident and service requests and resolve them within agreed Service Level Agreements • Diagnose faults and provide complete resolution to customer satisfaction • Ensure systems are optimally configured • Keep asset management and inventory up to date • Identify and recommend infrastructure upgrades and improvements • Perform routine system administration and maintenance on remote locations without impacting the business

🎯 Requirements

• Proven experience working in a similar position • Experience and knowledge of Cisco Unified Contact Center Enterprise • Experience with call recording, voice conferencing and collaboration • Background with corporate telephony, including Cisco Call Manager, Cisco Unity Voicemail and voice gateways • Strong experience with physical phone devices and client voice/UC applications • Good knowledge and understanding of voice network system requirements and standards • Background in data network technologies such as routers, switches and firewalls is a plus • Experience with TCP/IP, IP subnetting, VLANs, Ethernet, DHCP, DNS, QoS, SIP and H.323 • Legal right to work in the United States

🏖️ Benefits

• Health insurance • Vision/dental insurance • Disability benefits • Vacation leave • Sick leave • 401K • Commuter benefits • Employee assistance program