Senior Onboarding Consultant

🕒 September 11

🇺🇸 United States – Remote

💵 $60k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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KnowBe4

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🔒 Cybersecurity

☁️ SaaS

📚 Education

Cybersecurity • SaaS • Education

KnowBe4 is a leading platform specializing in security awareness training and simulated phishing to help organizations manage the human element of cybersecurity. The KnowBe4 HRM+ platform is used by approximately 70,000 organizations globally to bolster cybersecurity risk management strategies, integrating AI-powered solutions to improve security culture and user behavior. KnowBe4 offers a comprehensive array of products including email security, security coaching, and compliance training, designed to educate and protect against social engineering, phishing, and other cyber threats. Its innovative approach combines real-time security coaching and AI-defense agents to mitigate human risks and reduce vulnerabilities. Trusted by many top cybersecurity companies, KnowBe4 is a significant player in enhancing security awareness and compliance across industries.

📋 Description

• Lead the onboarding and implementation process for new customers, ensuring timely and successful deployment of the KnowBe4 platform • Collaborate with CSMs and Sales to understand customer goals and design tailored onboarding plans • Provide hands-on support during platform setup, configuration, and initial training • Act as the primary customer contact during onboarding, addressing inquiries and resolving issues promptly • Recommend how to integrate products and the platform into customers’ technical environments based on their security protocols • Provide best practices for managing and maintaining the platform and moving into the adoption phase • Ensure proper handoff between Sales and Customer Success teams • Coordinate with Product, Engineering, and Customer Support on onboarding-related questions and feedback • Document onboarding steps, milestones, system configuration updates, and the final production solution • Independently manage the account workload with little oversight • Handle larger and more technical account workloads • Specialize in several products and lead Jr. team members in adopting best practices • Guide customers through product setup, configuration, activation, capability and feature review, and deployment of an initial high-value use case into production

🎯 Requirements

• Bachelor’s degree or equivalent education preferred • Familiarity with standard concepts, practices and procedures within the IT Security Field and AI/SaaS technology space • 3-5 years experience in Customer Implementation, Customer Onboarding, Customer Support, Technical Consulting, Business Analyst or related roles and experience • Experience with Salesforce or other CRM • Experience with a Services PSA solution and/or time tracking • Experience with Microsoft Excel and Word • Experience with Gmail and Google Docs • Experience with web browsers (Chrome, Internet Explorer, etc.) • AI/Saas application, Cybersecurity and IT experience is plus • Strong verbal and written communications • Excellent time management and organization skills • Superior customer service skills • Strong collaborative and team work skills • Ability to learn new technical concepts and understanding of the KnowBe4 platform • Ability to learn and cross train as new product and platform innovation occurs • Ability to build rapport with customers via phone, email and video conferencing • Ability to work with minimal supervision • An applicant assessment and background check may be part of the hiring procedure

🏖️ Benefits

• Company-wide bonuses based on monthly sales targets • Employee referral bonuses • Adoption assistance • Tuition reimbursement • Certification reimbursement • Certification completion bonuses • Modern, high-tech, and fun work environment