Clinical Systems Specialist

🕒 September 28

🇺🇸 United States – Remote

💵 $70k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 1%

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knownwell

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💰 $20M Series A on 2023-12

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knownwell is a healthcare provider offering comprehensive, empathetic primary care and obesity medicine services. The company is dedicated to reshaping healthcare to provide unbiased, shame-free care for individuals of all sizes. They emphasize patient-centered care, focusing on both primary and metabolic health, and offer a range of services including remote patient monitoring, nutrition counseling, health coaching, and prescription medications. knownwell operates with a mission to combat weight bias in healthcare and create personalized care plans for their patients.

📋 Description

• Report to the Clinical Systems Manager • Conduct comprehensive training sessions on athenaOne, Nabla, Impilo, and other software used by knownwell • Deliver training remotely and, when necessary, in person • Document workflows for all systems and keep procedures current with best practices and newly available functionality • Roll out new and updated workflows to team members • Monitor workflow adoption and adherence • Provide ongoing system support • Assist team members with troubleshooting and optimizing their use of each system

🎯 Requirements

• At least 3 years of hands-on athenaOne implementation, training, or support experience • Deep understanding of athenaOne workflows and configuration options • Experience facilitating remote software training for end users and/or delivering new user onboarding • Bachelor's degree or equivalent work experience • Strong communication and interpersonal skills • Strong technical writing skills • Proven ability to document processes and workflows and create user-facing job aids and training materials • Excellent organizational skills and ability to manage multiple tasks and projects simultaneously • Commitment to continuous learning and process improvement • Willing and able to travel up to 15% for in-person training sessions and support • Current authorization to work in the United States is asked in the application form • Experience with Athenahealth as an administrator or super user is asked in the application form

🏖️ Benefits

• Fully remote opportunity • Medical, dental, and vision insurance • 401K retirement plan with company match • Up to 20 days of PTO per year + company holidays • Up to 14 weeks of parental leave (12 for non-birthing parents) • Annual work from home stipend for remote employees

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