Service Training Specialist

🔥 18 hours ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🌵 Arizona, Colorado, +9 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote ⚜️ Louisiana – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote ❄️ Minnesota – Remote ⛷️ Utah – Remote

💵 $120.3k - $157.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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KONE

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1910

🏗️ Construction

📦 Logistics

🏭 Manufacturing

Construction • Logistics • Manufacturing

KONE is a global leader in the elevator and escalator industry, dedicated to shaping the future of cities by providing innovative solutions for smooth and sustainable people flow. With over 3,000 patents and a commitment to advanced technologies, KONE enhances the experience of billions of users daily while emphasizing sustainability and efficiency in both new constructions and existing buildings.

📋 Description

• Plan and conduct technical training programs for technicians covering new and existing service methods • Collaborate with Service Operations leaders and field management teams to identify competency development needs • Develop and localize training programs to support regional business needs • Ensure training content reflects real-world technician challenges and best practices • Support competency assessments, certification programs, skills evaluations, and development planning • Coach technicians and frontline leaders in support of operational excellence initiatives • Maintain and analyze organizational and individual training records to measure training effectiveness • Understand detailed workflows and operational processes, including required system transactions • Partner with safety, quality, and operational stakeholders to reinforce company standards and expectations • Stay current on elevator technology, service methods, technician and supervisor development, and adult learning practices • Ensure training facilities, events, and learning experiences meet KONE standards

🎯 Requirements

• Minimum 5 years of hands-on elevator industry experience • Demonstrated experience mentoring, coaching, training, or developing elevator personnel • Strong service operations knowledge with demonstrated technical troubleshooting expertise • Strong understanding of elevator industry workflows, field processes, tools, and digital applications • Proven ability to influence and develop technicians through formal or informal leadership • Excellent presentation, facilitation, communication, and stakeholder management skills • Experience as a Service Supervisor, Service Manager, Repair Supervisor, Construction Supervisor, Lead Mechanic, Adjuster, Technical Support Specialist, Field Trainer, or similar elevator industry role • Experience delivering technical training in classroom, virtual, field, or on-the-job environments • Experience developing training materials, job aids, assessments, procedures, or learning programs • Experience working in a unionized environment • Demonstrated passion for safety, quality, technician and supervisor development, and continuous improvement

🏖️ Benefits

• Competitive salaries • Learning & developmental opportunities • Teamwork, flexibility and respect • Matching 401K • Pension plan • Comprehensive health care and wellness plans for your entire family • Paid holidays • Paid time off • Annual Bonus plan at 15% Target Incentive (60/40) based on achievement of company goals and individual goals