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Senior Technical Writer

🔥 0 minutes ago

🗽 New York – Remote

infoinfo

💵 $130k - $148k / year

⏰ Full Time

🟠 Senior

🔏 Technical Writer

Where this job comes from

Posted on Kong Inc.'s careers page, not through a job board

First seen by Remote Rocketship 0 minutes ago

Logo of Kong Inc.

Kong Inc.

201 - 500 employees

Founded 2017

💼 Consulting

📦 Logistics

🔌 API

💰 $100M Series D on 2021-02

Consulting • Logistics • API

Kong Inc. is a company that provides a comprehensive API platform designed to facilitate API management, AI integration, and developer productivity. It offers solutions like Kong Gateway, Kong Konnect, and a variety of other tools targeted at managing and optimizing the API lifecycle. Kong's platform supports multi-cloud environments and is built to deliver high performance and security. It is notably recognized by Gartner as a leader in API management and supports innovations across industries like financial services, healthcare, and technology. The company emphasizes flexibility, security, and speed, making it a favored choice for enterprises looking to enhance their digital services through APIs. Kong also supports a robust community of developers and provides extensive integrations and plugins to streamline API management and operations.

📋 Description

• Own the documentation strategy for at least one product area • Monitor product releases, identify documentation needs, and plan documentation work • Collaborate with docs writers, product managers, engineers, product teams, and field teams • Use user behavior, field feedback, and adoption data to identify documentation gaps • Participate in product management discussions • Write and edit how-to guides, reference documentation, landing pages, and overviews • Test documented features using the software, command line, and API testing tools • Review documentation for technical accuracy and adherence to guidelines • Maintain, update, revise, and deprecate published documentation • Improve documentation processes, document management, and Git-based version control • Help plan documentation work so it ships on schedule • Build or improve documentation workflows, Vale rules, documentation platforms, and auto-generated documentation

🎯 Requirements

• Experience working alongside other technical writers on a docs team • Experience as a technical writer at a software company or startup • Experience working with AI and AI-native workflows, including building skills using MCP servers • Understanding of software testing, including APIs and command line tools • Hands-on experience testing software • Comfort working in the command line • Solid Git experience • Experience maintaining, managing, and reviewing docs in a docs-as-code environment

🏖️ Benefits

• Health, dental, and vision insurance • Paid holidays and PTO • Professional development opportunities • Professional development tools • Additional benefits may be available based on eligibility

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