Staff Technical Customer Success Manager

Job not on LinkedIn

🔥 2 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $160k - $200k / year

⏰ Full Time

🔴 Lead

🧑‍🔧 Technical Customer Success Manager

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Kong Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

💼 Consulting

📦 Logistics

🔌 API

💰 $100M Series D on 2021-02

Consulting • Logistics • API

Kong Inc. is a company that provides a comprehensive API platform designed to facilitate API management, AI integration, and developer productivity. It offers solutions like Kong Gateway, Kong Konnect, and a variety of other tools targeted at managing and optimizing the API lifecycle. Kong's platform supports multi-cloud environments and is built to deliver high performance and security. It is notably recognized by Gartner as a leader in API management and supports innovations across industries like financial services, healthcare, and technology. The company emphasizes flexibility, security, and speed, making it a favored choice for enterprises looking to enhance their digital services through APIs. Kong also supports a robust community of developers and provides extensive integrations and plugins to streamline API management and operations.

📋 Description

• Coach customers throughout their lifecycle and collaborate with Customer Experience teams to ensure customer outcomes • Inspire customers to create an AI- and API-optimized vision for their future • Co-define adoption plans and post-sales engagement recommendations • Work with Sales and Product teams to maximize customers’ use of Kong’s solution • Innovate tooling and processes to improve team efficiency • Work on innovative customer projects • Become a subject-matter expert on Kong products and technologies and apply that knowledge to real-world usage • Collaborate with peers, business partners, and other groups • Manage a portfolio of commercial customers and identify growth opportunities • Use automated customer engagement approaches and reusable assets to maximize customer value

🎯 Requirements

• Builder’s mentality and ability to solve complex problems • Experience managing a portfolio of commercial customers • Passion and determination for Kong’s technology and growing customer base • Self-starter with strong organizational skills • Good understanding of complex technology environments • Strong self-awareness and communication skills • Proven customer-facing experience in technically advanced SaaS, Open Source, and/or Infrastructure software environments • Solid understanding of Cloud Native technologies, including containers, Kubernetes, and microservices • Foundational understanding of API Management (APIM) • Understanding of DevOps, CI/CD, and cloud computing IaaS

🏖️ Benefits

• Equity • Healthcare benefits • 401(k) plan • Short and long term disability benefits • Basic life and AD&D insurance