
1001 - 5000 employees
Founded 1975
🏛️ Government
🎖️ Defense
đź’Ľ Consulting
Government • Defense • Consulting
Koniag Government Services is an Alaska Native Corporation (ANC) that provides technical, professional, and operational expertise to the U. S. public sector. KGS supports Defense & Intelligence, Federal Civilian, and Health customers with enterprise solutions, professional services, and operations management, and emphasizes mission-focused outcomes, contracting speed (ANC direct awards), and strategic/technology partnerships. The company positions itself as a mission partner delivering people, technology, and program management to government customers.
🔥 1 minute ago
🎸 Tennessee – Remote
⏰ Full Time
🟡 Mid-level
đźź Senior
🤖 Artificial Intelligence
đź‘» Ghost score 10%
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1001 - 5000 employees
Founded 1975
🏛️ Government
🎖️ Defense
đź’Ľ Consulting
Government • Defense • Consulting
Koniag Government Services is an Alaska Native Corporation (ANC) that provides technical, professional, and operational expertise to the U. S. public sector. KGS supports Defense & Intelligence, Federal Civilian, and Health customers with enterprise solutions, professional services, and operations management, and emphasizes mission-focused outcomes, contracting speed (ANC direct awards), and strategic/technology partnerships. The company positions itself as a mission partner delivering people, technology, and program management to government customers.
• Identify, evaluate, and implement AWS AI and ML services for intelligent automation, NLP, predictive analytics, sentiment analysis, and conversational AI • Design, develop, maintain, optimize, and support AWS AI and ML solutions for IT Call Center operations • Collaborate on AI-powered AWS Connect capabilities, including Lex IVR/chatbots, Transcribe Call Analytics, and Connect Wisdom • Develop predictive analytics and machine learning models to forecast call volumes, predict SLA risks, identify performance trends, and support operational decisions • Implement NLP and sentiment analysis solutions to analyze customer interactions and support quality assurance • Develop AI-powered workflow automation using AWS Lambda, Amazon EventBridge, and AWS Step Functions • Support SageMaker machine learning pipelines for model training, testing, deployment, and monitoring • Align solution designs with AWS architecture standards, security requirements, and FedRAMP obligations • Monitor model performance, accuracy, and operational impact; perform updates, retraining, and optimization • Create technical documentation, architecture diagrams, model documentation, data flow diagrams, and operational runbooks • Provide technical guidance on AWS AI/ML capabilities, solution design, and responsible AI practices • Ensure compliance with federal security, AWS GovCloud, FedRAMP, privacy, and responsible AI requirements • Develop training materials and knowledge-sharing sessions for program staff • Support business development and proposal efforts with AI/ML narratives, solution concepts, and past performance documentation
• Bachelor's degree in Computer Science, Data Science, Artificial Intelligence, Information Technology, Mathematics, or a related field from an accredited college or university; relevant experience may be considered in lieu of a degree • 3+ years of hands-on experience designing, implementing, and managing AWS AI and ML solutions in a structured IT service delivery or data-driven operational environment • Demonstrated experience developing and deploying solutions leveraging Amazon Lex, Amazon Comprehend, Amazon Transcribe, Amazon Polly, and/or Amazon SageMaker • Experience integrating AWS AI and ML services with cloud-based operational platforms and enterprise systems • AWS Certified AI Practitioner certification required at time of hire • Strong communication skills in English, written and oral • Hands-on proficiency with Amazon Lex, Amazon Polly, Amazon Comprehend, Amazon Transcribe, Amazon Rekognition, Amazon SageMaker, and Amazon Bedrock • Working knowledge of NLP, conversational AI, sentiment analysis, speech-to-text, and text-to-speech • Proficiency in Amazon SageMaker, including SageMaker Studio, SageMaker Pipelines, and SageMaker Model Monitor • Working knowledge of AWS Connect AI-powered contact center capabilities, including Amazon Lex IVR/chatbot integration, Amazon Transcribe Call Analytics, Amazon Connect Wisdom, and Amazon Connect Customer Profiles • Proficiency in AWS Lambda, Amazon EventBridge, and AWS Step Functions • Strong understanding of supervised and unsupervised learning, model training and evaluation, feature engineering, deployment, and monitoring • Proficiency in Python or similar scripting/programming languages • Working knowledge of AWS security, IAM, data privacy, and FedRAMP compliance • Proficiency in Microsoft Office Suite, Microsoft Teams, and SharePoint • Ability to obtain and maintain a government security clearance as required
• Medical, dental, and vision insurance • 401(k) retirement plan • Paid time off • Paid parental leave • Life and disability insurance • Flexible spending accounts • Commuter benefits • Tuition reimbursement • Fully remote work environment
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