Head of Customer Success

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $150k - $175k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Koofen

WebsiteLinkedInAll Job Openings

1 - 10 employees

Koofen is a company that is under development and not much information is currently available about it. The available text seems to be placeholder or dummy text, commonly known as Lorem Ipsum, which is often used as a temporary substitute by web developers and designers. Therefore, it is difficult to ascertain the exact nature or industry in which Koofen operates at this time.

📋 Description

• Own the partner lifecycle from sales handoff through implementation, adoption and renewal • Partner with sales to grow each account and reduce time from signed contract to live program • Launch and grow Grower Concierge as a business line • Hire, train and manage a seasonal team • Evolve the service playbook and own quality, results and unit economics • Lead and develop implementation, partner success and concierge staff • Set roles, hand-offs and escalation paths • Build templates, playbooks and after-action reviews for repeatable partner launches • Define and report partner health, grower outcomes, satisfaction and cost to serve • Serve as the senior day-to-day partner for enterprise accounts alongside the founders • Turn partner and grower feedback into prioritized input for product and engineering • Partner directly with the founding team as part of FarmRaise leadership

🎯 Requirements

• 7+ years in customer success, implementation or account management, including 3+ years leading teams • Entrepreneurial track record building something from scratch and owning its results • Comfort with ambiguity and making decisions with incomplete information • Experience managing hourly or seasonal teams and training them on complex, rules-heavy work • Executive presence with enterprise customers and comfort being the face of the company • Fluency with operating metrics and the cost of delivering a service • Experience using automation or AI to scale a service team • Background in agriculture or experience working with farmers (nice-to-have) • Experience with government, conservation or carbon programs (nice-to-have) • Contact center or managed-service operations experience (nice-to-have) • Must be based within the United States and authorized to work within the United States

🏖️ Benefits

• Performance-based variable compensation • Equity • Competitive health coverage • Dental coverage • Vision coverage • 401(k) • Flexible paid time off • Remote-work setup stipend • Periodic travel to partners and team offsites