Kreato Global | BPO and Language Solutions
201 - 500 employees
Founded 2020
🤝 B2B
🏛️ Government
B2B • Government • Legal
Kreato Global | BPO and Language Solutions is a Business Process Outsourcing firm specializing in language services, including over-the-phone and video remote interpreting (consecutive and simultaneous), professional translation, and cultural localization for global audiences. The company provides 24/7 multilingual support across more than 100 languages through a team of over 300 certified interpreters and rigorous quality assurance processes, serving sectors such as healthcare, finance, travel & hospitality, government, and legal. Kreato Global helps organizations break down language barriers to ensure clear, culturally accurate communication and improved customer and client experiences worldwide.
Quality Assurance Analyst
🔥 5 minutes ago
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Kreato Global | BPO and Language Solutions
201 - 500 employees
Founded 2020
🤝 B2B
🏛️ Government
B2B • Government • Legal
Kreato Global | BPO and Language Solutions is a Business Process Outsourcing firm specializing in language services, including over-the-phone and video remote interpreting (consecutive and simultaneous), professional translation, and cultural localization for global audiences. The company provides 24/7 multilingual support across more than 100 languages through a team of over 300 certified interpreters and rigorous quality assurance processes, serving sectors such as healthcare, finance, travel & hospitality, government, and legal. Kreato Global helps organizations break down language barriers to ensure clear, culturally accurate communication and improved customer and client experiences worldwide.
📋 Description
• Monitor recorded OPI/VRI interpretation sessions • Evaluate interpreter performance using QA standards • Provide coaching and performance feedback • Identify quality trends and recommend improvements • Ensure compliance with company and client standards • Prepare QA reports and documentation • Collaborate with Operations, HR, and Training teams
🎯 Requirements
• 2+ years of OPI/VRI interpretation experience • Previous QA experience in a BPO or Language Services environment preferred • Excellent English communication skills • Strong attention to detail and analytical skills • Experience providing coaching and feedback
🏖️ Benefits
• Work from home (remote) • Excellent work environment • Opportunities for growth
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