
201 - 500 employees
Founded 2015
☁️ SaaS
🤝 B2B
🤖 Artificial Intelligence
💰 $60M Venture Round on 2023-05
SaaS • B2B • Artificial Intelligence
Kustomer is a customer service platform that combines CRM, ticketing, and artificial intelligence to deliver a comprehensive solution for efficient and personalized customer experience management. The platform offers self-service options for customers, empowering them with instant solutions, and provides tools for agents to deliver exceptional service. Kustomer harnesses the power of AI to automate and optimize customer queries and interactions across multiple channels, ensuring secure and seamless experiences for both customers and service agents. The company's AI-driven approach enhances customer satisfaction and operational efficiency.
🔥 0 minutes ago
🗽 New York – Remote
💵 $90k - $115k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🧑💻 Full-stack Engineer
🦅 H1B Visa Sponsor
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201 - 500 employees
Founded 2015
☁️ SaaS
🤝 B2B
🤖 Artificial Intelligence
💰 $60M Venture Round on 2023-05
SaaS • B2B • Artificial Intelligence
Kustomer is a customer service platform that combines CRM, ticketing, and artificial intelligence to deliver a comprehensive solution for efficient and personalized customer experience management. The platform offers self-service options for customers, empowering them with instant solutions, and provides tools for agents to deliver exceptional service. Kustomer harnesses the power of AI to automate and optimize customer queries and interactions across multiple channels, ensuring secure and seamless experiences for both customers and service agents. The company's AI-driven approach enhances customer satisfaction and operational efficiency.
• Ship full-stack features as part of a Pod, working alongside senior engineers using technologies like Node.js, React, Golang, MongoDB, ElasticSearch, and AWS • Build and maintain APIs, and learn how to integrate with external services and databases the right way, with an eye toward data integrity and security • Build front-end interfaces with growing attention to user experience, responsiveness, and accessibility • Get exposure to AI-powered feature development and start contributing to it as your skills grow • Work closely with product managers and more senior engineers to understand requirements, and start forming your own opinions on design and UX along the way • Write unit and integration tests, and build the habit of testing thoroughly from the start of your career • Participate in code reviews, both giving and receiving feedback, as a core part of how you grow • Share in production support responsibilities on a rotating basis, including on-call and bug triage, so you learn what it really takes to run software in the real world • Explore new AI tools and full-stack techniques, and bring what you learn back to the team • Ramp up on unfamiliar parts of the codebase using AI tooling, documentation, and the people around you, and get comfortable asking questions early and often
• A Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent hands-on experience through projects, internships, or bootcamps • A genuine passion for software craft – this might show up as personal projects, open source contributions, hackathons, or just a track record of building things because you wanted to see if you could • Solid fundamentals in data structures, algorithms, and how systems actually work under the hood – you don't need to be an expert yet, but you should be curious and eager to go deeper • Comfort with both frontend and backend work, or a strong foundation in one with real interest in learning the other • Some hands-on experience with modern AI developer tools, such as Cursor or Claude Code, or a strong interest in building a real working practice around them • The instinct to read the README, trace the code, ask sharp questions, and start contributing quickly, even in unfamiliar territory • A mindset of ownership. You care about what you ship, not just about closing the ticket
• 100% healthcare coverage • 401K • WiFi and Mobile reimbursement • Generous vacation policy
Apply Now🔥 2 minutes ago
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