Director, Complex Program Management

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $179.8k - $341.5k / year

⏰ Full Time

🔴 Lead

📋 Program Manager

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Kyndryl

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2021

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Kyndryl is a leading IT infrastructure services provider, serving thousands of enterprise customers worldwide. The company specializes in designing, building, managing, and modernizing complex, mission-critical information systems. Kyndryl offers a range of services including IT consulting, cloud services, cybersecurity, data and AI solutions, and digital workplace transformation. With a strong focus on innovation, partnerships, and co-creation, Kyndryl helps businesses tackle IT complexity and drive operational excellence. The company operates across various industries such as automotive, healthcare, banking, and more, providing expertise and solutions to address industry-specific challenges. Kyndryl's global network and strategic alliances empower enterprises to adapt to the evolving technology landscape, ensuring their essential systems are reliable and efficient.

📋 Description

• Serve as the principal delivery executive for high-stakes, multi-year technology transformations • Orchestrate programs from roadmap definition through full operational realization • Provide strategic leadership across executive governance, systems integration, and commercial account stewardship • Partner with client C-suite executives and steering committees • Direct multidisciplinary delivery teams and partner ecosystems • Navigate regulatory requirements and manage multimillion-dollar portfolio financials • Build trusted relationships that improve client satisfaction and drive sustainable business growth • Define program vision and success criteria aligned with corporate and customer strategy • Provide board-level updates and influence executive decision-making • Lead and collaborate across all program actors, including those not explicitly contracted • Drive multi-million-dollar portfolios across geographies while ensuring regulatory and contractual compliance • Establish risk governance frameworks and oversee mitigation strategies • Own program P&L, including budgeting, forecasting, and cost optimization • Engage C-suite executives, board members, global regulators, and strategic partners • Champion digital transformation, sustainability initiatives, and cultural change • Present program performance, risks, and strategic recommendations in CxO-level meetings

🎯 Requirements

• 15 or more years of progressive leadership experience directing complex technology projects and programs within a global IT consulting firm, technology professional services provider, or enterprise cloud vendor • Proven track record managing client program portfolios exceeding $100 million in total contract value or $50 million in annual revenue, with direct ownership of margins, revenue realization, and delivery performance • Experience leading distributed, cross-functional delivery organizations of 50 to 200 or more professionals across onshore, nearshore, and offshore delivery centers • Experience advising C-suite executives, board members, and steering committees • Experience stepping into distressed or troubled customer programs to realign scope, schedules, and commercials while rebuilding executive trust • Domain experience leading complex transformations within heavily regulated industries such as Financial Services, Healthcare, or Public Sector • Ability to orchestrate multi-vendor ecosystems, software partners, and client internal teams across interdependent delivery milestones • Experience establishing program governance frameworks, master delivery schedules, and dependency management systems • Expertise in commercial contracting, scope management, contract change control, and price negotiation • Proficiency using enterprise business intelligence tools, dashboards, and reporting systems to track program health and engineering performance • Project Management Professional (PMP) certification or Master's Certificate in Project Management • Bachelor's degree in Business, Engineering, Computer Science, or a related technical discipline • Preferred: experience with Agile, Scrum, Kanban, or DevSecOps • Preferred: experience with Fixed-Price Milestone, Time and Materials, Managed Capacity, and Outcome-Based contract models • Preferred: familiarity with Power BI, Tableau, Jira Align, Clarity, or Microsoft Project • Preferred: working knowledge of hybrid multi-cloud migrations, data platforms, cybersecurity frameworks, and enterprise automation technologies • Preferred: experience leading contract renegotiations and commercial expansion • Preferred: PgMP certification • Preferred: PRINCE2 Practitioner certification • Preferred: CSM or SAFe Program Consultant certification • Preferred: advanced executive education in organizational transformation, strategic leadership, or business management

🏖️ Benefits

• Discretionary annual bonus program based on performance • Medical and dental coverage • Disability benefits • Retirement benefits • Paid leave • Paid time off • Employee learning programs and access to certifications, including Microsoft, Google, Amazon, Skillsoft, and others • Company-wide volunteering and giving platform • Diversity and inclusion support through Kyndryl Inclusion Networks