Lead Experience Designer

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $92k - $174.8k / year

⏰ Full Time

🟠 Senior

🎨 Product Designer (UI/UX)

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Kyndryl

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2021

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Kyndryl is a leading IT infrastructure services provider, serving thousands of enterprise customers worldwide. The company specializes in designing, building, managing, and modernizing complex, mission-critical information systems. Kyndryl offers a range of services including IT consulting, cloud services, cybersecurity, data and AI solutions, and digital workplace transformation. With a strong focus on innovation, partnerships, and co-creation, Kyndryl helps businesses tackle IT complexity and drive operational excellence. The company operates across various industries such as automotive, healthcare, banking, and more, providing expertise and solutions to address industry-specific challenges. Kyndryl's global network and strategic alliances empower enterprises to adapt to the evolving technology landscape, ensuring their essential systems are reliable and efficient.

📋 Description

• Own design workstreams end to end, from research and requirements definition through detailed design documentation, prototyping, and delivery • Work directly with clients to understand their users and business • Lead design reviews and advocate for design decisions with internal and external stakeholders • Collaborate with engineering, data, and consulting teams to ensure cohesive experiences • Iterate and refine solutions using stakeholder and user feedback • Map journeys and build service blueprints spanning human and AI actors • Design agentic workflows and human-in-the-loop hand-off moments • Define interaction patterns for non-deterministic systems, including latency, ambiguity, uncertainty, and error states • Establish best practices for visualizing, prototyping, and evaluating human/AI interaction • Lead discovery through delivery on client engagements, producing journey maps, service blueprints, flows, wireframes, and prototypes • Plan and run generative and evaluative user research, including research into trust in AI-driven features • Facilitate workshops and collaborative co-creation sessions with client stakeholders, engineers, data scientists, and creative technologists • Design dashboards, enterprise web applications, and information visualizations • Produce clear, persuasive client presentations • Present design decisions with clear storytelling and rationale and build alignment across the lifecycle • Advocate for accessibility, inclusion, and ethical use of AI • Apply AI-powered design and research tools to accelerate iteration while maintaining quality, judgment, and craft

🎯 Requirements

• 6–7 years of experience in experience design or a related field • Deep grounding in human-centered design methods and mindset • Portfolio of enterprise, consulting, or innovation-studio work • Ability to create journey maps and service blueprints for complex, multi-actor systems, including systems with AI agents • Hands-on experience designing AI-driven or agentic product experiences, including human/AI interaction flows, human-in-the-loop patterns, and interfaces for non-deterministic behavior • Ability to design and conduct generative and evaluative research and translate findings into delivery with developers and product managers • Fluency in Figma or similar tools • Ability to create low- to high-fidelity prototypes, including working prototypes of AI-assisted interactions • Comfort facilitating co-creation sessions and presenting to clients • Excellent communication skills in English • Strong information design and visual communication skills • Preferred: experience in enterprise and agency/consulting environments • Preferred: knowledge of IT infrastructure or other complex technical domains • Preferred: background in human behavior, change management, or applied social sciences • Preferred: data science or AI/ML background or experience working closely with AI engineering teams • Preferred: familiarity with AI-assisted design and prototyping tools such as Figma Make, Miro AI, or Lovable • Preferred: specialization in service design, user experience/interaction design, interface design, information architecture, data visualization, or conversational and agentic interfaces

🏖️ Benefits

• Discretionary annual bonus program based on performance • Medical and dental coverage • Disability benefits • Retirement benefits • Paid leave • Paid time off • Hands-on experience and learning opportunities • Certification opportunities across major platforms • Employee learning programs and access to certifications including Microsoft, Google, Amazon, and Skillsoft • Company-wide volunteering and giving platform • Inclusion Networks and workplace support • Comprehensive benefits supporting employees and their families