Customer Service Support Representative – Lab

🔥 17 hours ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $17 - $23 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Labcorp

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

💰 $2G Post-IPO Debt - LabCorp on 2024-09

Healthcare • Pharmaceuticals • Biotechnology

Labcorp is a global leader in laboratory services, diagnostics, and drug development. The company provides testing, data and scientific insights to doctors, hospitals, pharmaceutical companies, researchers and patients, reaching more than 160 million patients annually. Labcorp operates a large global laboratory footprint with roughly 71,000 employees across 100+ countries and invests in advanced technologies (including AI and digital solutions) to accelerate drug development, support precision medicines (such as cell and gene therapies and oncology diagnostics), and inform clinical decision-making.

📋 Description

• Act as a liaison between LabCorp, customers, and patients • Maintain understanding of lab operations across departments • Resolve routine requests using internal systems and procedures • Communicate with internal and external customers • Clarify and confirm customer needs and provide solutions • Meet productivity, quality, and service standards • Identify root causes and help prevent recurring issues • Multi-task effectively • Research and resolve complex inquiries using databases • Review test forms for accuracy and correct discrepancies according to standard operating procedures • Support initiatives to improve customer satisfaction and performance • Maintain accurate records and CRM data in compliance with HIPAA • Troubleshoot basic technical issues to minimize disruptions • Work with physician offices, hospital laboratories, patients, and internal customers • Provide patient test results and technical information such as specimen requirements and test turnaround times • Investigate complex problems and provide resolutions • Deliver a world-class customer experience

🎯 Requirements

• High school diploma or GED equivalent • 2 or more years’ experience in a customer service role • 1 or more years’ experience working in a contact center/call center environment • Reliable internet with compatible provider (minimum 50 Mbps download speed) • 1+ years’ experience with software (e.g., Microsoft Office, Verint, Salesforce, LIS) • HIPAA-compliant, distraction-free workspace • Strong computer skills, including multitasking across systems and typing proficiency • Ability to troubleshoot and resolve basic technical issues independently • Strong verbal/written communication with active listening skills • Strong customer service focus • Effective time management in a multitasking environment • Ability to learn/apply new processes and systems • Strong critical thinking and problem-solving skills • Ability to collaborate effectively • Flexibility and responsiveness to changing priorities and workloads • Preferred: Associate degree • Preferred: 1 or more years’ experience with a medical background • Preferred: 1 or more years’ experience working in the healthcare industry

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability (STD) • Long-term disability (LTD) • 401(k) • Paid Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan • Shift differential where applicable