Junior Computer User Support Specialist

Job not on LinkedIn

🔥 5 minutes ago

🏛️ District of Columbia, Washington – Remote

🏛️ District of Columbia – Remote ☕ Washington – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Koniag Government Services

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1975

🏛️ Government

🎖️ Defense

💼 Consulting

Government • Defense • Consulting

Koniag Government Services is an Alaska Native Corporation (ANC) that provides technical, professional, and operational expertise to the U. S. public sector. KGS supports Defense & Intelligence, Federal Civilian, and Health customers with enterprise solutions, professional services, and operations management, and emphasizes mission-focused outcomes, contracting speed (ANC direct awards), and strategic/technology partnerships. The company positions itself as a mission partner delivering people, technology, and program management to government customers.

📋 Description

• Provide technical support to customers for a wide range of computer-related issues as a HUD National Help Desk Tier 1 Analyst • Listen to customer problems and document them appropriately • Diagnose, troubleshoot, problem-solve, and resolve customer issues • Follow up with customers to ensure problems have been resolved • Update the knowledge base with process changes and recommended solutions • Recognize limitations and escalate complex problems when appropriate • Answer inquiries regarding requests, incidents, or problems • Document all aspects of customer interactions in the ticketing system • Maintain a pleasant, respectful, and courteous demeanor with customers • Immediately escalate security-related issues • Conduct Knowledge Base searches to identify correct information for presented problems • Provide technical assistance concerning computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems • Perform other assigned O&M duties across infrastructure, configuration management, enterprise architecture, risk management, applications, systems administration, cloud hosting, databases, storage, Active Directory, cabling, hardware, mainframe, software factory, release deployment, DevSecOps, VDI/DaaS, cloud email and collaboration, gold disk, webcasting, eDiscovery and records management, shipping, media sanitization, migrations, MDM, DNS/IP management, VPN, network/LAN, help desk, cybersecurity, disaster recovery/business continuity, and software license management • Collaborate with and support team members, contractors, and HUD internal and external users

🎯 Requirements

• High school degree required • Associate's degree in a related field, such as information technology or computer science • 0-2 years demonstrated experience with Cloud Email, Collaboration Sites/Shared Workspace, Office Suites capabilities and cloud capabilities and solutions • 0-2 years demonstrated experience in O&M of Hardware Support Services • 0-2 years demonstrated experience in O&M of System Administration and Virtualization Services • 0-2 years demonstrated experience in O&M of Shared Service and Help Desk Services • Extensive knowledge of MS Office beyond basic personal use required • Familiarity with technical infrastructure including LANs, WANs, and servers • Strong problem-solving and analysis skills • Knowledge of Agile methodology and frameworks • Experience and knowledge in software development lifecycles • Excellent written and verbal communication skills • Experience with Federal consulting • Experience with virtual private networking a plus • College experience a plus • Bachelor's degree is a bonus • Knowledge and experience with HUD OCIO IOO is a bonus • Ability to work and communicate in a team environment • Self-motivated • Proven experience as a Junior Computer User Support Specialist preferred

🏖️ Benefits

• Health, dental and vision insurance • 401K with company matching • Flexible spending accounts • Paid holidays • Three weeks paid time off • Competitive compensation • Accommodation support for applicants with disabilities