Customer Service and Rebate Processing Specialist

🕒 September 2

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $17 - $21 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Resource Innovations

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚡ Energy

💼 Consulting

Energy • Software • Consulting

Resource Innovations is a women-led company that provides comprehensive energy transformation services and software. The firm is dedicated to advancing the clean energy transition through innovative energy solutions, focusing on demand-side management and enhancing sustainability for utilities and government entities. With a strong commitment to environmental, social, and governance (ESG) impacts, Resource Innovations delivers end-to-end services that improve customer engagement and operational efficiency, leading to significant CO2 emission reductions. The company operates extensively across North America, Europe, and the Pacific, positioning itself as a leader in the clean energy sector.

📋 Description

• Provide basic troubleshooting and recommend solutions • Enter data into various database applications • Receive data and sourcing documents; compile, sort, interpret, and verify data for entry • Communicate effectively with other departments as part of a team approach to servicing customers • Respond to customer emails and phone calls • Provide exceptional customer service and call handling in a customer-centric environment • Safeguard confidential customer information • Perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent • Must be able to work an 8-hour shift as assigned within the hours of 6 am to 6 pm • Minimum 6+ months of related work experience in a call center environment • Proficiency in 10-key data entry from computer keyboard • Experience with various Microsoft programs, including Word and Excel • Strong attention to detail • Strong organizational and prioritization skills • Excellent written and verbal communication skills • A positive and customer friendly outlook • Reliable high-speed internet service and the ability to maintain a secure, consistent home internet connection that supports daily job responsibilities, including video conferencing, collaboration tools, and other work-related systems is required • Interest in sustainability and passionate about making a meaningful impact on the environment • Successful completion of a comprehensive background check and reference check • Pre-employment drug screen may be required if applicable to the position

🏖️ Benefits

• Discretionary annual bonus eligibility • Three weeks of paid vacation annually • Paid holidays • 401(k) retirement plan with employer match • Medical coverage • Dental coverage • Vision coverage • Parental leave • Employee assistance program • Commuter benefits • Additional supplemental offerings