Junior Computer User Support Specialist

Job not on LinkedIn

🕒 September 1

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 30%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Advanced Technology Leaders, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2006

💼 Consulting

🎖️ Defense

📦 Logistics

Consulting • Defense • Logistics

Advanced Technology Leaders, Inc. is a Georgia-based SBA 8(a) certified small business and minority woman-owned management, consulting, administrative and IT support services firm founded in 2006. ATL provides cloud engineering, cybersecurity, software engineering, system engineering and technical assistance (SETA), program and project management, training, facilities transformation (mechanical, structural, electrical), and administrative/financial support to Department of Defense and commercial clients. The company focuses on delivering secure, mission-focused IT and engineering solutions, program oversight, and training to support military capability development and government contracts.

📋 Description

• Provide first-line technical and customer assistance for users of SBA loan processing and management systems, including the Unified Lending Platform • Support SBA staff, borrowers, and participating financial institutions • Resolve user issues and triage loan application inquiries • Ensure continuous access to mission-critical systems supporting small business lending and disaster recovery operations • Serve as the initial point of contact for users requiring assistance with SBA systems, loan origination, servicing, and borrower portals • Provide Tier 1 help desk support via phone, email, and ticketing system • Assist borrowers and lenders with loan application submission, document uploads, and navigation of online forms • Provide clear, courteous, and professional customer service while maintaining data confidentiality and security • Review and categorize incoming SBA loan application inquiries for routing and prioritization • Verify application completeness and supporting documentation • Identify and flag missing data, incomplete forms, and potential duplicates • Communicate updates to borrowers and lenders in a timely and accurate manner • Answer questions and resolve computer problems in person, by telephone, or electronically • Assist with computer hardware and software, printing, installation, word processing, email, and operating systems • Maintain compliance with SBA service-level standards and federal IT security protocols • Monitor project communication and collaboration platforms, including Slack, email, and virtual meeting systems • Perform other related duties as assigned by the supervisor • Participate in occasional in-person meetings, training, or other activities when directed or contractually required

🎯 Requirements

• High School plus 2 years of relevant experience • Minimum of 1–2 years of IT help desk or customer support experience • Familiarity with loan processing systems, CRM tools, or financial data platforms • Experience with ticketing and tracking systems such as ServiceNow, Jira, or Zendesk • Strong written and verbal communication skills • Prior experience in a similar help desk role • Understanding of AWS-based systems, web browsers, and secure authentication processes • Proficiency with service desk platforms such as ServiceNow, Jira Service Management, or Zendesk • Basic knowledge of SQL databases, web browsers, and cloud environments; AWS preferred • Understanding of security protocols, user authentication, and data protection principles • Strong problem-solving abilities and attention to detail • Ability to work collaboratively in a high-volume, mission-critical support environment • Customer-focused professionalism and empathy • Ability to maintain a professional, secure, and distraction-free home office • Reliable high-speed internet connectivity and dependable electrical power • Dedicated workspace capable of supporting daily operations, virtual meetings, and collaboration • Availability and responsiveness during established duty hours • Compliance with telework, information security, SBA security, privacy, data protection, Clear Desk/Clear Screen, VPN, contractual, and government security requirements • Ability to perform sedentary computer-based work and extended computer workstation use • Ability to participate in extended virtual meetings and training sessions • Ability to occasionally stand, walk, reach, bend, and move within the remote workspace • Ability to occasionally lift or move light office equipment or materials, generally up to approximately 20 pounds • Ability to travel as needed • NACI clearance level

🏖️ Benefits

• Medical, Dental, and Vision Plans offered to all employees • 401K plan with up to 4% matching • Training and Tuition Assistance • Employer Paid Short Term Disability • Employer Paid Long Term Disability • $50k Employee Life Plan • Paid Time Off (PTO) • Remote work arrangement • Reasonable accommodation for qualified individuals with disabilities in accordance with applicable law and company policy