Junior Computer User Support Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Advanced Technology Leaders, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2006

💼 Consulting

🎖️ Defense

📦 Logistics

Consulting • Defense • Logistics

Advanced Technology Leaders, Inc. is a Georgia-based SBA 8(a) certified small business and minority woman-owned management, consulting, administrative and IT support services firm founded in 2006. ATL provides cloud engineering, cybersecurity, software engineering, system engineering and technical assistance (SETA), program and project management, training, facilities transformation (mechanical, structural, electrical), and administrative/financial support to Department of Defense and commercial clients. The company focuses on delivering secure, mission-focused IT and engineering solutions, program oversight, and training to support military capability development and government contracts.

📋 Description

• Provide first-line technical and customer assistance for SBA loan processing and management systems, including the Unified Lending Platform • Serve as the initial point of contact for users of loan origination, servicing, and borrower portal systems • Provide Tier 1 help desk support by phone, email, and ticketing system • Support SBA staff, borrowers, and participating financial institutions • Resolve user issues and triage loan application inquiries • Assist with loan application submission, document uploads, and online form navigation • Answer questions and resolve computer problems involving hardware, software, printing, installation, word processing, email, and operating systems • Review and categorize incoming SBA loan application inquiries for routing and prioritization • Verify application completeness and supporting documentation • Identify and flag missing data, incomplete forms, and potential duplicates • Communicate updates to borrowers and lenders • Maintain prompt and accurate service request handling in accordance with SBA service-level standards • Maintain data confidentiality, security, and compliance with federal IT security protocols • Monitor project communication and collaboration platforms including Slack, email, and virtual meeting systems • Perform other related duties assigned by the supervisor

🎯 Requirements

• High School plus 2 years of relevant experience • Minimum of 1–2 years of IT help desk or customer support experience • Familiarity with loan processing systems, CRM tools, or financial data platforms • Experience with ServiceNow, Jira, or Zendesk ticketing and tracking systems • Strong written and verbal communication skills • Ability to explain technical concepts to non-technical users • Proficiency with service desk platforms such as ServiceNow, Jira Service Management, or Zendesk • Basic knowledge of SQL databases, web browsers, and cloud environments; AWS preferred • Understanding of security protocols, user authentication, and data protection principles • Strong problem-solving abilities and attention to detail • Ability to work collaboratively in a high-volume, mission-critical support environment • Customer-focused professionalism and empathy • NACI clearance level requirement • Reliable high-speed internet connectivity and dependable electrical power • Dedicated, secure, distraction-free remote workspace • Ability to remain available during established duty hours and monitor Slack, email, and virtual meeting systems • Compliance with company telework, information security, SBA security, privacy, data protection, Clear Desk/Clear Screen, VPN, contractual, and government security requirements • Ability to obtain supervisory approval before changing the approved remote work location • Ability to perform sedentary computer-based work and participate in extended virtual meetings • Ability to occasionally lift or move light office equipment or materials up to approximately 20 pounds • Travel as needed

🏖️ Benefits

• Medical, Dental, and Vision Plans offered to all employees • 401K plan with up to 4% matching • Training and Tuition Assistance • Employer Paid Short Term Disability • Employer Paid Long Term Disability • $50k Employee Life Plan • Paid Time Off (PTO) • Fully remote work arrangement • Approved remote-work home office environment • Occasional in-person meetings, training, or other activities when directed or contractually required